Jessica Mcpheeters
Roswell,NM
Summary
Parts Manager with a proven track record at Sam Leman Champaign CDJR & Hendershot CDJR enhancing inventory accuracy and customer satisfaction through innovative organization and efficient warranty claim management. Excelled in inventory management and problem-solving, achieving significant process improvements and cost savings. Skilled in fostering vendor relations and training staff, demonstrating hardworking reliability and strategic thinking.
I have been fully certified with Stellantis for the past 13 years as a parts manager and warranty administrator. I am also hazmat certified thru them as well.
Overview
16
16
years of professional experience
Work History
Parts Manager/warranty Administrator
Sam Leman Champaign CDJR
08.2024 - 11.2024
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shops
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Provided timely, insightful and accurate reports to upper management.
- Ordered parts for customers, repair shops, and service departments
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
Parts Manager/warranty Administrator
Hendershot CDJR
01.2018 - 08.2024
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shops
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Provided timely, insightful and accurate reports to upper management.
- Ordered parts for customers, repair shops, and service departments
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
Parts Manager/warranty Administrator
Bob Brady CDJR
12.2008 - 01.2018
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shops
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Provided timely, insightful and accurate reports to upper management.
- Ordered parts for customers, repair shops, and service departments
- Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
Education
High School Diploma -
Monticello High School
Monticello, IL05.2004
Skills
- Customer service
- Invoice processing
- Inventory management
- Ordering parts
- Stock management
- Inventory auditing
- Returns processing
- Vendor relations
- Improving customer satisfaction
- Inventory restocking
- Warehouse operations
- Customer relations
- Coordinating paperwork
- Staff training
- Supply chain coordination
- Parts documentation
- Reviewing deliveries
- Stock control
- Hardworking and reliable
- Problem-solving
- Management
Timeline
Parts Manager/warranty Administrator
Sam Leman Champaign CDJR
08.2024 - 11.2024
Parts Manager/warranty Administrator
Hendershot CDJR
01.2018 - 08.2024
Parts Manager/warranty Administrator
Bob Brady CDJR
12.2008 - 01.2018
High School Diploma -
Monticello High School