Jessica McSweegan

• Negotiated favorable contract terms with partners resulting in cost savings and improved service offerings. Increasing average deal size by 30-45%.
• Chaired weekly-bi-weekly meetings with stakeholders across various departments to ensure alignment on project goals, timelines and deliverables.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Supported Onboarding projects with advanced skills in document management, customer relations and reporting.
• Communicated with clients regarding account services, statements, and balances.
• Conducted comprehensive market research to identify new business opportunities, driving expansion into two key untapped sectors.
• Enhanced client satisfaction by implementing innovative service strategies and streamlining processes.
• Collaborated with internal departments to develop integrated solutions for complex client challenges, resulting in successful project completions and satisfied customers.
• Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Managed diverse portfolio of clients, ensuring timely delivery of high-quality services tailored to individual needs.
• Spearheaded initiatives aimed at improving operational efficiency within department through process optimization and resource allocation adjustments.

• Leveraged CRM tools to track account activity, ensuring timely follow-up on all opportunities and action items.
• Managed complex sales cycles, effectively prioritizing tasks and responsibilities for maximum results.
• Developed tailored solutions for clients, ensuring personalized approach to account management.
• Consulted with clients, to create solution that aligns with their business goals and provides resources needed for exceptional delivery and development.
• Fielded incoming leads as well as generated 50 outbound calls, and occasionally making client site visits and presentations.
• Drove opportunities from lead to closed and won consistently to achieve 100% monthly sales targets.
• Demonstrated success in selling innovative technologies to small-Enterprise organizations.
• Navigated complex sourcing models, legal negotiations, and highly technical products to define right solutions.
• Identified and engaged senior level to C-level decision makers to effectively drive sales cycle.
• Participated in hiring and interviewing process for new candidates.
• Trained new team members, on product, services, high velocity sales cycle model.
• Participated in sales calls through ramp to ensure successful adoption of sales playbook.
• Mentored new hires and assisted in sales cycle to achieve accelerated ramp up before quota bearing.

• Sought opportunities to expand relationships with key clients by taking active role in understanding business needs and competitive landscape.
• Created custom solutions-driven campaigns to meet client needs across multiple media platforms.
• Exceeded sales targets by implementing effective territory management strategies and leveraging industry expertise.
• Monitored market trends to identify emerging opportunities and inform client recommendations.
• Increased revenue within assigned named account base by selling Managed IaaS, Colocation, Cloud, Security & Connectivity Solutions.
• Managed install base across 300 customers in Enterprise & Mid-Market space, including verticals such as AdTech, Telecom, E-commerce, PCI, SaaS/Software Development.
• Acted as primary client liaison for working with internal cross functional teams to implement new client solutions across multiple global data centers.
• Instrumental in driving training, development of new sales team members. Results-driven track record of onboarding new sales hires.
• Developed and maintained new account plans to strategically target top 20 accounts.
• Avoided loss of revenue by repurposing existing hardware into new deployments for other sectors of business unit.
• Increased revenue within install base and new clients by incorporating existing product portfolio as well as new products to maximize infrastructure performance.
• Worked hand in hand with Solutions Engineer, for new product introduction to implementation. Proof of concept, procurement, financing approval and established market pricing.
• Conducted quarterly On-site visits, or more frequent as required by client.
• Revised pricing model to align & increase ease of executing large orders that required Board approval.
• Reduced cycle from average of 10-12 weeks to 5 weeks.

• Served as primary point of contact for all account-related matters, building trust with key decision makers.
• Managed portfolio of key accounts, ensuring high levels of client satisfaction and retention.
• Collaborated cross-functionally to address client needs promptly and efficiently.
• Developed customized strategies for each account, resulting in stronger partnerships and improved outcomes.
• Managed book of 45 accounts in North America and prospect potential existing and new clients through cold calling, emailing, and social media advertising.
• Coordinated on-site client meetings & fostered relationships.
• Developed proposals and negotiated contracts for $100,000+ deals.
• Generated new organic revenue from global 1000-500 companies.
• Helped clients evaluate, identify, and implement new growth opportunities/strategies, as well as track emerging/disruptive technologies and competitors.
• Trained and mentored Jr. Sales Executives assigned to work directly with me.
• Achieved 160% Renewal Rate for subscription clients.

• Negotiated competitive salary packages between candidates and clients to ensure successful placements and maintain ongoing relationships.
• Organized recruitment events such as job fairs and open houses to increase brand visibility and attract potential candidates.
• Developed expertise in niche IT sectors, enabling successful placement of candidates in specialized roles that required unique skill sets.
• Collaborated with internal teams to provide comprehensive support throughout recruitment lifecycle, contributing to overall company success.

IT Recruiting Account Manager, Sapphire Technologies, San Antonio TX

• Cold called minimum of 350 prospective clients per week and identify potential new users within organizations to increase client base.
• Responsible for maintaining sales quota of qualified job requirements, increasing number of hiring contacts in CRM, and securing client contracts.
• Negotiated new client contracts and responsible for proactively renewing upcoming expiring contracts while maintaining 25-35% profit for contracted positions