Jessica McTeer
Sparta,MO
Summary
Experienced with law enforcement support, including assisting in investigations and maintaining detailed records. Utilizes problem-solving skills to address challenges efficiently. Strong understanding of effective communication and teamwork in high-pressure situations.
Overview
15
15
years of professional experience
Work History
Police Service Technician
Springfield Police Department
02.2023 - Current
- Managed policy inquiries, providing timely and accurate information to clients and agents.
- Developed training materials for new representatives, enhancing onboarding experience and operational knowledge.
- Ensured compliance with industry regulations by staying up-to-date on changes and implementing necessary adjustments in policies.
- Achieved high levels of accuracy in policy documentation by diligently reviewing and correcting errors before submission.
- Leveraged strong organizational skills to keep track of multiple tasks simultaneously while maintaining strict deadlines for completion or follow-up actions required.
- Exceeded departmental goals for productivity and customer service ratings through consistent attention to detail and proactive problem-solving efforts.
- Prepared detailed reports documenting incidents
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Handled citation and traffic violation paperwork.
- Proficient with MULES
Patient Service Representative
Mercy Medical Center
08.2018 - 02.2023
- Checked daily doctor schedules and verified insurance
- Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations
- Accessed patient information through a variety of office software applications
Patient Care Assistant-CVICU
Mercy Medical Center
10.2010 - 08.2018
- Obtained vital signs and collected biological samples to assist with diagnostic testing and ongoing assessments
- Ambulated patients with appropriate assistive devices and in line with proper body mechanics
- Supported unit efficiency by maintaining current and accurate clerical paperwork
- Communicated changes in patient conditions and other unit concerns to multidisciplinary team
Education
Some College (No Degree) - Nursing
SBU
GED -
Ozarks Technical Community College
Springfield, MOSkills
- Public safety awareness
- Multicultural sensitivity
- Community policing
- Mental alertness
- Evidence collection
- First aid administration
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Adaptability and flexibility
- Interpersonal skills
- Report writing
- Vital signs monitoring
- Information protection
- Certified in CPR/AED
- Calm under stress
- Direct patient care
- Electronic charting
Timeline
Police Service Technician
Springfield Police Department
02.2023 - Current
Patient Service Representative
Mercy Medical Center
08.2018 - 02.2023
Patient Care Assistant-CVICU
Mercy Medical Center
10.2010 - 08.2018
GED -
Ozarks Technical Community College
Some College (No Degree) - Nursing
SBU
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