Jessica Meade
Montclair,CA
Summary
Driven Accounts Receivable Supervisor with a proven track record at National Flooring, enhancing cash flow and reducing outstanding balances by implementing efficient processes. Skilled in QuickBooks and leadership, I excel in fostering client relationships and streamlining financial reporting, achieving a significant improvement in collection rates.
Overview
15
15
years of professional experience
Work History
Accounts Receivable Supervisor
National Flooring
05.2017 - Current
- Enhanced team productivity by providing regular training on accounting software and tools.
- Conducted census, financial, and insurance reports of payors to determine necessary actions for overdue or credited accounts.
- Streamlined account reconciliation procedures, ensuring timely and accurate financial reporting.
- Reduced invoice disputes by establishing clear invoicing guidelines and protocols for the team.
- Improved cash flow by implementing efficient accounts receivable processes and reducing outstanding balances.
- Oversaw credit approval process for new customers, minimizing risk of bad debt write offs.
- Conducted monthly account reviews to identify potential issues and maintain healthy aging reports.
- Achieved consistent accuracy in billing processes through diligent oversight and proactive identification of errors.
- Optimized collections efforts by prioritizing high-value accounts and strategizing targeted approaches.
- Resolved accounts with late or skipped payments by contacting account holders or delegating to accounts receivable clerks.
- Maintained strong relationships with clients by addressing inquiries promptly and professionally.
- Managed a team of accounts receivable clerks, fostering a positive work environment that encouraged professional growth.
- Implemented stringent follow-up procedures for overdue payments, resulting in faster collection rates.
- Provided exceptional support during annual audits by maintaining organized records and facilitating information requests from external auditors efficiently.
- Negotiated payment plans with delinquent customers, preserving long-term business relationships while recovering outstanding funds.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients' billing issues
- Prepared bills receivable, invoices, and bank deposits.
- Processed incoming payments in accordance with established financial policies.
- Resolved valid or authorized deductions by entering adjusting entries.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Manager
Big Lots
01.2015 - 04.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Restaurant Hostess
Shakey's Pizza
07.2011 - 11.2014
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Sales Associate
Serta Mattress
06.2009 - 12.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Don Antonio Lugo High School
Chino, CA06.2009
Skills
- Leadership trained
- Microsoft Excel
- Payment Negotiations
- QuickBooks proficiency
- Accounts Receivable
- Collections experience
- Customer Relations
- Cash Management
- Statement preparation
- Collections expertise
- Account updating
- Multitasking and Organization
- Customer Service Management
- Phone and Email Etiquette
- Decision-Making
- Data Entry
- Handling Complaints
- Credit and collections
- Quickbooks
Timeline
Accounts Receivable Supervisor
National Flooring
05.2017 - Current
Manager
Big Lots
01.2015 - 04.2017
Restaurant Hostess
Shakey's Pizza
07.2011 - 11.2014
Sales Associate
Serta Mattress
06.2009 - 12.2010
High School Diploma -
Don Antonio Lugo High School
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