Jessica Medrano

Pharmacy Technician

Walgreens Specialty Pharmacy

04.2007 - 04.2025

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Entered and processed patients' prescriptions into internal system.
Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Collected co-payments or full payments from customers.
Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
Developed patient education materials on medication management, contributing to community health awareness.
Participated in community health events, representing pharmacy and providing valuable health information.
Improved patient outcomes by accurately processing prior authorization requests and collaborating with healthcare providers.
Reduced errors in the prior authorization process by diligently reviewing patient records, insurance details, and medication interactions.
Assisted pharmacists with medication therapy management services for improved patient adherence and overall health outcomes.*
Excellent communication skills, both verbal and written.
Resolved third-party billing, computer system and customer service issues.
LDD promoting with ice code info
Enhanced data entry accuracy by implementing keyboard shortcuts and efficient typing techniques.
Performed general office duties such as typing, operating office machines and sorting mail.