Successful at operating in fast-paced, high-volume environments. Physically fit, active and energetic team player with a flexible and resourceful approach. Hardworking, punctual, and well-versed in medical terminology and specialty support. Competent and focused professional with expertise in updating charts and submitting paperwork. Offering 13 years of related medical assistant experience. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Friendly, experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Medical Assistant/Scribe
Montgomery Cardiovascular Associates P.C.
12.2016 - Current
Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
Accompanied physicians through day in fast-paced, stressful environments.
Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
Communicated with other medical staff and personnel to obtain additional patient information.
Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar, and spelling.
Stayed on top of current patient loads to facilitate efficient and organized workflow.
Used [Software] to input information into computerized patient record system.
Responded to patient inquiries to provide information and resolve issues and concerns.
Gathered patient charts to prepare for upcoming appointments and maintain organization.
Collected required documents to prepare discharge and release summaries of patients.
Oversaw calendar to schedule follow-up visits and tests for patients.
Maintained accurate and complete medical records to comply with regulations and standards.
Communicated with healthcare providers to clarify information and resolve issues.
Conducted research to clarify dictated information and resolve discrepancies.
Handled multiple projects simultaneously, providing clients with prompt and high-quality service.
Cashier Team Lead
Hobby Lobby
09.2015 - 10.2016
Communicated with customers and team members to solve problems.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Assisted customers by answering questions and fulfilling requests.
Processed both cash and card purchases and returns.
Received and processed customer payments.
Restocked and organized merchandise in front lanes.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Trained team members on cash register operation and cash handling.
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
Alleviated customer service needs with policy-appropriate solutions.
Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
Processed refunds and exchanges in accordance with company policy.
Medical Assistant
Family Medicine Associates
08.2010 - 06.2015
Sanitized, restocked, and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Obtained client medical history, medication information, symptoms, and allergies.
Performed medical records management, including filing, organizing and scanning documents.
Collected and documented patient medical information such as blood pressure and weight.
Called and faxed pharmacies to submit prescriptions and refills.
Documented vital signs and health history for patients in clinic and hospital environments.
Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Completed clinical procedures and gathered patient data for interpretation by physician.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Completed EKGs and other tests based on patient presentation in office.
Prepared lab specimens for diagnostic evaluation.
Oriented and trained new staff on proper procedures and policies.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Measured patient pulse oximetry.
Followed appropriate procedures to minimize patient's exposure to radiation.