Jessica Meeker
Aurora
Summary
Self-motivated, courteous and dedicated individuel seeking a position to challenge, obtain and utilize skill sets; offering strong knowledge of patient care and termology, communication and professionalism to complete necessary tasks in workplace.
Overview
22
22
years of professional experience
Work History
Referral Specialist
InnovAge Colorado PACE
07.2024 - Current
- Coordinated patient referrals to ensure timely access to specialty care
- Managed electronic health records for streamlined referral processing
- Enhanced communication between healthcare providers to improve patient outcomes
- Implemented process improvements that reduced referral turnaround times
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
- Developed strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination.
- Scheduled appointments with specialists on behalf of clients.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
Scheduling Manager
InnovAge California PACE - Inland Empire
12.2023 - 07.2024
- Developed and implemented efficient scheduling processes to optimize resource allocation.
- Coordinated cross-departmental schedules to enhance operational workflow and communication.
- Analyzed scheduling data to identify trends and improve forecast accuracy.
- Managed staff schedules, ensuring compliance with labor regulations and organizational policies.
- Led training sessions for team members on best scheduling practices and tools.
- Mentored junior staff in effective time management techniques and prioritization skills.
- Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
- Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
- Analyzed departmental workloads to create balanced employee schedules while meeting business objectives.
- Conducted meetings to update management and staff members on progress.
- Created weekly and monthly reports and presentations.
- Developed comprehensive training programs for new employees, improving overall team performance in managing schedules.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Referral Coordinator
INNOVAGE AURORA CO
01.2021 - 12.2023
- Professionally handled high-volume phone calls, routed inquiries efficiently, and coordinated patient referrals to ensure seamless communication between patients and providers.
- Prepared and distributed orders, documentation, and care-related paperwork to provider offices, demonstrating accuracy and attention to detail in all administrative processes.
- Monitored and updated transportation logs and schedules to support timely patient appointments and continuity of care.
- Created and maintained provider-specific task lists to support daily workflow and care coordination.
- Verified patient appointments and obtained necessary clinical documentation, reinforcing accountability and organized follow-through.
- Collaborated with interdisciplinary teams by attending care coordination meetings, actively contributing to discussions that improved patient outcomes and staff communication.
Medical Office Specialist
ADCA CARDIOLOGY ASSOCIATES, AURORA CO
01.2019 - 01.2021
- Served as a key point of contact for patients and families by answering and routing calls, managing referrals, and ensuring a positive, professional patient experience.
- Created and maintained accurate patient profiles within the Electronic Medical Record (EMR) system, supporting continuity and quality of care.
- Verified insurance information and obtained necessary authorizations to prevent delays in treatment and diagnostic testing.
- Scheduled patient appointments, cardiac diagnostics, and follow-up visits while coordinating with multidisciplinary providers to optimize care flow.
- Imported and organized medical records, test results, and provider documentation into patient charts, ensuring accuracy, confidentiality, and compliance with HIPAA standards.
Patient Representative, Document Importing
GREENWOOD PEDIATRICS, LITTLETON, PARKER AND CENTENNIAL, CO
01.2013 - 01.2018
- Provided compassionate, family-centered customer service while managing front-office operations in a fast-paced pediatric environment.
- Scheduled appointments and coordinated care for more than 30 providers, ensuring efficiency and continuity in patient scheduling.
- Checked patients in and out, verified insurance information, and supported billing processes with accuracy and attention to detail.
- Answered nurse triage phone lines, documented clinical concerns, and promptly relayed messages to the nursing team to support safe, timely care.
- Imported and organized medical records and documentation from external providers, maintaining patient confidentiality and compliance with HIPAA standards.
Trainer, Server, Bartender, Host, Expediter, To-Go Specialist
RED ROBIN GOURMET BURGERS
01.2004 - 01.2014
- Trained and mentored new team members in hosting, serving, and bartending roles, fostering a positive and efficient team environment.
- Demonstrated strong multitasking skills by managing multiple tables and priorities while maintaining exceptional customer service under pressure.
- Collaborated effectively with both front-of-house and back-of-house teams to ensure smooth operations and quality guest experiences.
- Applied leadership, communication, and problem-solving skills daily — strengths that directly support effective teamwork and patient-centered care in nursing.
Education
Bachelor of Science - Nursing
Arizona College of Nursing
Aurora, CO04-2026
Skills
- Fast learner
- Self-directed or team oriented
- Communication skills, takes initiative
- Uses resources efficiently and can solve problems accordingly
- Organized
- Communication skills
- Works well under pressure
- Experience with EMR Systems, computers, and managing money
Timeline
Referral Specialist
InnovAge Colorado PACE
07.2024 - Current
Scheduling Manager
InnovAge California PACE - Inland Empire
12.2023 - 07.2024
Referral Coordinator
INNOVAGE AURORA CO
01.2021 - 12.2023
Medical Office Specialist
ADCA CARDIOLOGY ASSOCIATES, AURORA CO
01.2019 - 01.2021
Patient Representative, Document Importing
GREENWOOD PEDIATRICS, LITTLETON, PARKER AND CENTENNIAL, CO
01.2013 - 01.2018
Trainer, Server, Bartender, Host, Expediter, To-Go Specialist
RED ROBIN GOURMET BURGERS
01.2004 - 01.2014
Bachelor of Science - Nursing
Arizona College of Nursing