Jessica Mendez
Fort Wayne,IN
Summary
Dependable and successful providing fast, high-quality customer service to guests. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Experienced Assembler knowledgeable about general warehouse operations. Works quickly and stays focused under strict deadlines. Skilled in managing multiple tasks with frequently changing priorities. Continuously projects positive attitude and seeks opportunities to help team members.
Overview
17
17
years of professional experience
Work History
Food Runner/Bar Back
Rack And Helen's
06.2023 - 08.2023
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Greeted customers and provided outstanding customer service.
- Restocked beer supplies in walk in cooler and organized storage areas behind bar and server station.
- Kept detailed knowledge of and followed all food safety guidelines.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
Assembler
General Motors Company
08.2012 - 10.2022
- Assembled components with minimal supervision.
- Completed durable assemblies and subassemblies with hand and power tools.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Collaborated with team members to improve production processes and maintain quality standards.
- Tested finished products to perform quality assurance and identify discrepancies.
- Team lead in different areas throughout the plant
- Trained team members and supervisors on jobs and the computer system
- Created reports to document and provide information regarding production progress and developments.
- Followed safety protocols to maintain safe working environment.
Cashier/Third Key Holder
Wendy' Bp
09.2008 - 05.2013
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
Server
Cosmos Of Canterbury
03.2006 - 02.2008
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
Blackhawk Christian
Fort Wayne, IN06.2002
Skills
- Opening and Closing Procedures
- Quality Control
- Team Leading
- Cash Handling
- Issue Resolution
- Safety Management
- Hospitality and Accommodation
Timeline
Food Runner/Bar Back
Rack And Helen's
06.2023 - 08.2023
Assembler
General Motors Company
08.2012 - 10.2022
Cashier/Third Key Holder
Wendy' Bp
09.2008 - 05.2013
Server
Cosmos Of Canterbury
03.2006 - 02.2008
High School Diploma -
Blackhawk Christian
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