Jessica Mendez
Lehigh Acres,FL
Summary
Organized quality assurance manager with several years of managerial experience dedicated to detail-oriented production inspections and collaborating with various departments. Proficient in daily product sampling and performing accurate audits.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Quality Assurance Manager
MDCPS
Miami , FL
2019.05 - 2024.07
- Documented all findings from investigations into non-conformances in order to track progress towards resolution.
- Reviewed customer complaints and identified trends in order to develop corrective action plans.
- Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
- Created reports detailing results from inspections, tests, investigations that were used by senior management for decision-making purposes.
- Analyzed data from quality control testing to identify areas of improvement.
- Performed root cause analysis on non-conforming materials or products in order to determine appropriate corrective actions.
- Trained personnel on the use of new technologies or techniques designed to improve product reliability or safety standards.
- Established procedures and quality standards.
- Trained and mentored project leaders to drive culture change toward total quality mindset across production continuum.
- Trained and mentored quality assurance staff, enhancing their skills and knowledge in quality standards and best practices.
- Updated and maintained documentation related to quality assurance processes, procedures, and reports to ensure regulatory compliance.
Cafeteria Manager
MDCPS
Miami , FL
2010.10 - 2019.09
- Reviewed invoices from suppliers against purchase orders placed; identified discrepancies as needed.
- Resolved customer complaints promptly to maintain a positive relationship with patrons.
- Inspected facilities regularly to maintain cleanliness, sanitation and orderliness in the cafeteria.
- Monitored cash registers at end of shift to ensure accuracy in accounting for all sales transactions.
- Resolved customer complaints in a timely manner to maintain high levels of customer satisfaction.
- Maintained accurate records of sales transactions, inventory levels, employee performance evaluations and other operational data.
- Ensured compliance with health codes and regulations in the cafeteria kitchen.
- Managed daily operations of cafeteria, including customer service, food preparation and inventory management.
- Ordered food and supplies after planning month's upcoming menu, stocking needed items ahead of time.
Education
High School Diploma -
Colegio Oparin San Cristobal
Ecatepec, Mexico1997-06
Some College (No Degree) -
Miami Dade College
Miami, FLSkills
- Progress Reporting
- Knowledge of auditing systems
- Policy Reinforcement
- Process Analysis
- Risk Analysis and Mitigation
- Goals Setting
- Attention to Detail
- Employee supervision
- Leadership
- Teamwork
- Communication
- Critical Thinking
Languages
English
Professional
Spanish
Professional
Affiliations
Gardening,Baking and Crafts
Certification
Certification of management
Accomplishments
Teamwork Award
N/A
N/A
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Quality Assurance Manager
MDCPS
2019.05 - 2024.07
Cafeteria Manager
MDCPS
2010.10 - 2019.09
High School Diploma -
Colegio Oparin San Cristobal
Some College (No Degree) -
Miami Dade College
Certification of management
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