Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Medoza

Houston,TX

Summary

Efficient professional within 10+ years of experience and a proven knowledge of customer service, assisted with calls and schedule appointments. Aiming to leverage my skills to successfully fill the call center representative role at your company.

Overview

10
10
years of professional experience

Work History

Medical Assistant

HG Pediatrics
09.2021 - 12.2021
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.

Server

HSS Staffing Solutions
01.2020 - 08.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Test Operator

CSAT Solutions
04.2018 - 08.2021
  • Installed electrical and mechanical components with accuracy and efficiency.
  • Assembled and disassembled complex mechanical systems to make repairs or augmentations and troubleshoot malfunctions.

CNA

Certified Nurse Assistant Home Care
01.2018 - 03.2018
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Server

China Star
08.2011 - 02.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Medical Assistant -

Lone Start College
Houston, TX
08.2017

CNA -

Lone Star College
Houston, TX
03.2016

High School Diploma -

Sam Houston High School
Houston, TX
08.2005

Skills

  • Phlebotomy
  • Dictation and Transcription
  • Using Plate Washers
  • STD Counseling
  • Direct Patient Care
  • Wound Care and Irrigation
  • Vital Sign Monitoring
  • Assisting with Physical Exams
  • Medical Terminology
  • Customer Service

Languages

Spanish
Native or Bilingual

Timeline

Medical Assistant

HG Pediatrics
09.2021 - 12.2021

Server

HSS Staffing Solutions
01.2020 - 08.2021

Test Operator

CSAT Solutions
04.2018 - 08.2021

CNA

Certified Nurse Assistant Home Care
01.2018 - 03.2018

Server

China Star
08.2011 - 02.2017

Medical Assistant -

Lone Start College

CNA -

Lone Star College

High School Diploma -

Sam Houston High School

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Jessica Medoza