Jessica Mercado
Blakeslee,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Social worker assistant/secretary
Northwell Health
Suffolk County, NY
08.2018 - Current
- Monthly statistics, Answering calls/taking messages, Managing records, Spanish Interpreting for patients and staff when in need, Faxing documents to rehabilitations and facilities for patient placements
Individual Aide/ Teaching Assistant/Crisis Support Team: Special Education
Eastern Suffolk Board of Cooperative Educational
Suffolk County, NY
11.2016 - 07.2020
- Support the teacher in preparing instructional materials and classroom displays, Help students with physical or behavioral disabilities; move to and from wheelchairs, lifting, or positioning, Manage record, care, and preservation of equipment, Handle secretarial records and preparing requisite reports, Provide compass reading and assistance to substitute teachers, Work with individual students or little groups to build up skills and conduct instructional exercises allocate by the teacher, Supervise students throughout the day; lunchroom, bus duty, and playground
Customer Care Representative
Visiting Nurse Service of New York
New York, NY
01.2014 - 08.2016
- Screens incoming telephone calls to determine customer needs and direct clinical situation to appropriate clinical staff/program in a professional and timely manner
- Responds to and resolves clinical problems, complaints and issues in an accurate, effective and timely manner
- Establishes effective working relationships and communications with physicians
- Researches and responds to inquires or problems and obtains answers in a timely manner and follows up with customer or client to ensure satisfaction of service within prescribed time
- Maintains correspondence (e.g., mail, written correspondence, faxes, etc.) and coordinates mailings to clients and providers, as needed
- Assists with planning and implementation of customer service and telephone responsiveness activities and projects
- Analyzes, organizes, fulfills requests for information/literature as needed and relays requests to departments
- Makes periodic follow up calls to ensure receipt of information/literature, answer additional questions and/or concerns and assist in the decision making process
- Maintains records of customer service logs, performance reports and other data, as needed by management for review.
Administrative Assistant
Arjun Medical Group
New York, NY
05.2009 - 02.2011
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
- Process and prepare memos, correspondence, travel vouchers, or other documents
- Receive payment and record receipts for services.
Cashier/Customer Service/Food service
White Castle
Staten Island, NY
07.2007 - 03.2008
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Process merchandise returns and exchanges
Education
Associates Degree, Liberal Arts -
Suffolk County Community College
09.2017
TASC (GED) Earned -
The City College of New York
07.2016
Skills
- Customer Service
- Issue Reporting
- Relationship Building
- Attention to Detail
- Microsoft Access
- Maintaining Client Records
- Case Coordination
- Crisis Intervention
- Life Skills Development
- Quality Assurance
- Data Entry Software
- Microsoft Office
- Data Confidentiality
- Active Listening
- Problem-Solving
Summary Of Qualifications And Skills
- Communication
- Initiative and Problem Solving abilities
- Multitasking
- Prioritizing
- Dependability
- Technical skills
- Organization
- Bilingual: Spanish
References
Furnished upon request
Accomplishments
- GED
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Social worker assistant/secretary
Northwell Health
08.2018 - Current
Individual Aide/ Teaching Assistant/Crisis Support Team: Special Education
Eastern Suffolk Board of Cooperative Educational
11.2016 - 07.2020
Customer Care Representative
Visiting Nurse Service of New York
01.2014 - 08.2016
Administrative Assistant
Arjun Medical Group
05.2009 - 02.2011
Cashier/Customer Service/Food service
White Castle
07.2007 - 03.2008
Associates Degree, Liberal Arts -
Suffolk County Community College
TASC (GED) Earned -
The City College of New York