Jessica Mercedes
Chicago,IL
Summary
Adaptable professional with a proven track record at Daltile Sales Service Center. Enhances operational efficiency and client satisfaction, excelling in problem-solving and client relationship management. Significantly contributes to project success and customer decision-making. Exceptional multitasking abilities and professionalism ready for a dynamic new role.
Overview
16
16
years of professional experience
Work History
Showroom Consultant
Daltile Sales Service Center
Elk Grove Village, IL
10.2018 - 07.2021
- Coordinated with contractors, architects and engineers to drive job success.
- Estimated material requirements and costs to present design to client for approval.
- Produced content for material boards and specification binders for presentation and construction.
- Maintained accurate records of customer orders and payments.
- Assisted customers in making informed decisions regarding products based on their needs and preferences.
Customer Service Representative
Mid America Tile
Elk Grove Village, IL
10.2018 - 07.2021
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processed payments efficiently.
Administrative Assistant
Edgebrook Stone & Tile Design
Chicago, IL
05.2013 - 10.2018
- Processed invoices for payment using accounting software applications.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed database systems containing customer contact information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
Assistant Bank Manager
Republic Bank
Chicago, IL
01.2006 - 05.2013
- Developed strategies for improving operational efficiency within the branch.
- Resolved customer complaints in a timely manner by providing appropriate solutions or alternatives.
- Performed cash reconciliations on a daily basis to maintain accurate records of all financial transactions.
- Prepared monthly financial reports outlining revenue, expenses and profit and loss statements.
- Conducted regular meetings with employees to discuss performance goals and objectives.
Education
Associate of Applied Science - Supply Chain Management
Olive Harvey College
Chicago, IL06-2025
Skills
- Problem-solving aptitude
- Detail orientation
- Multitasking Abilities
- Time management abilities
- Multitasking
- Client Relationship Management
- Adaptability
- Flexibility
- Reliability
- Professionalism
Affiliations
- Back 2 School Non-Profit Organization
- Oriole Park School Garden
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Showroom Consultant
Daltile Sales Service Center
10.2018 - 07.2021
Customer Service Representative
Mid America Tile
10.2018 - 07.2021
Administrative Assistant
Edgebrook Stone & Tile Design
05.2013 - 10.2018
Assistant Bank Manager
Republic Bank
01.2006 - 05.2013
Associate of Applied Science - Supply Chain Management
Olive Harvey College
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