Jessica Merricks
Vinton,VA
Summary
Dynamic Payment Services Specialist with a proven track record at Blue Eagle Credit Union, enhancing operational efficiency through effective transaction processing and customer service. Skilled in ACH transactions and dispute resolution, I consistently improve workflows and mentor teams, driving results and elevating member satisfaction.
Overview
11
11
years of professional experience
Work History
Payment Services Specialist
Blue Eagle Credit Union
Roanoke, VA
08.2019 - Current
- Processed members ACH Transactions, Share Drafts Transactions. Keyed and/or approved wire transfers. Helped with Billpay transactions.
- Assisted members in navigating payment options, enhancing overall service experience.
- Supported account reconciliation efforts, maintaining accuracy in financial records.
- Contributed to the implementation of new payment processing systems, improving operational efficiency.
Deposit Operations Specialist
HomeTown Bank
Roanoke, VA
03.2017 - 07.2019
- Processed members ACH Transactions, Share Drafts Transactions. Keyed and/or approved wire transfers.
- Assisted in resolving customer inquiries related to account balances and transaction discrepancies.
- Maintained records of deposits, withdrawals, and adjustments using banking software systems.
- Streamlined workflows for processing checks and electronic deposits to enhance efficiency.
Lead Teller
Freedom First Credit Union
Vinton
09.2015 - 03.2017
- Supervised daily operations of teller team, ensuring compliance with credit union policies and procedures.
- Mentored junior tellers, enhancing their customer service skills and operational efficiency.
- Implemented process improvements to optimize transaction handling and reduce wait times for members.
- Trained staff on new technology systems, improving transaction accuracy and customer satisfaction rates.
Education
High School Diploma -
William Fleming High School
Roanoke, VA06.1998
Skills
- Electronic payments
- Cash management
- Know your customer
- Dispute resolution
- Transaction processing
- Wire transfers
- Banking operations
- ACH transactions
- Customer service
- Problem-solving
Timeline
Payment Services Specialist
Blue Eagle Credit Union
08.2019 - Current
Deposit Operations Specialist
HomeTown Bank
03.2017 - 07.2019
Lead Teller
Freedom First Credit Union
09.2015 - 03.2017
High School Diploma -
William Fleming High School