Jessica Merry
Gardner,MA
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
8
8
years of professional experience
Work History
Lead Case Manager/Intake Coordinator
Banyan Treatment Center
Wilmington, MA
08.2022 - Current
- Advised clients on available resources within the community that could benefit them in their recovery process.
- Conducted initial intakes with new clients assessing their specific needs.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Collaborated closely with other departments such as medical staff or social workers regarding client care issues.
- Provided support and mentoring for less experienced Case Managers.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Consulted with staff on resolution of complex service issues.
- Actively participated in professional trainings and workshops to stay abreast of current trends in the field of case management.
- Participated in interdisciplinary teams providing input based on experience working with clients.
- Helped facilitate discharge planning by identifying appropriate follow-up services after release from facility.
- Assisted individuals with eligibility for available benefits.
Recreation Assistant
Sutton Hill Center
North Andover, MA
05.2022 - 08.2022
- Organized recreational events, such as sports tournaments and arts and crafts classes.
- Assisted with the setup of equipment for recreational activities.
- Completed recreation assessments
- Conducted one on one recreational visits
- Ensured all necessary supplies were available for each activity session.
- Developed events and programs in consideration of needs, abilities and interests of participants.
Mental Health Technician
UBH: El Paso Behavioral Health Hospital
El Paso, TX
03.2021 - 04.2022
- Used thermometers or blood pressure gauges to take and record measures of patients' physical condition.
- Tracked client movement on and off unit by documenting times and destinations.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Developed positive relationships with patients while maintaining professional boundaries.
- Aided patients in performing activities of daily living.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
Call Center Representative
DATAMARK
El Paso, TX
04.2020 - 03.2021
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained strong call control and quickly worked through scripts to address problems.
Behavioral Health Technician
Autism Learning Partners
El Paso, TX
03.2019 - 05.2020
- Provided crisis intervention services to patients in need.
- Followed standard admissions procedures and documentation requirements for client intakes.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
- Documented behavioral incidents to keep accurate records.
- Maintained accurate documentation of patient progress and treatments received.
- Responded promptly to any emergency situations that may arise within the facility.
- Provided emotional support to clients and patients dealing with difficult situations.
Mental Health Counseling Intern
Reed & Associates
El Paso, TX
01.2020 - 03.2020
- Collaborated with other professionals to ensure continuity of care for clients.
- Created educational materials related to various mental health issues.
- Educated clients about the causes of psychological disorders and the available treatments options.
- Implemented evidence-based interventions that address each client's specific goals.
- Developed and implemented treatment plans based on clinical experience and knowledge.
- Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
- Adhered to ethical standards established by professional organizations governing the practice of counseling.
- Gathered data from standardized assessments for use in diagnosis and treatment planning.
- Met with probation officers and police to exchange necessary information during treatment process.
- Participated in weekly supervision with a licensed therapist to review case notes and discuss best practices for working with clients.
Waitress/Bartender
Butterfield Trail Golf Course
El Paso, TX
06.2018 - 03.2020
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Provided assistance with closing/opening tasks such as restocking supplies and cleaning equipment.
- Outside Beverage Service
- Decorated and served at weddings/birthdays/other large scale events
Community Mental Health Skill Builder
Community Residences Inc.
Chantilly, VA
02.2016 - 03.2018
- Developed supportive relationships with individuals served (ages 35-70) to promote trust, recovery, and independence
- Demonstrated positive regard for clients as partners in recovery, avoiding stereotyping, respecting privacy, foster the belief in the possibility of change, show understanding, and express sensitivity regarding multi-cultural issues
- Create and implement individual recovery plans
- Provide skill building and training to promote independence in all areas of daily living, including developing community supports, skills to manage mental health symptoms, problem solving skills, conflict resolution, medication management, and interpersonal skills
- Connect with appropriate resources to prevent and/or manage crisis
- Communicate with therapists and psychiatrists regarding progress
Education
Bachelor of Arts - Psychology
Argosy University
Phoenix, AZ12-2013
Skills
- Client Advocacy
- Compliance Monitoring
- Progress Monitoring
- Case Documentation
- Records Management
- Utilization Review
- Care Coordination
- Discharge Planning
- Referral Coordination
- Needs Assessment
- Data Entry and Analysis
- Patient Assessments
- Crisis Intervention
- MS Office
- Documentation Proficiency
- Treatment Planning
- Interdisciplinary Collaboration
- Emotional Awareness
- Community Resources
- Positive Attitude
- Email and Telephone Etiquette
- Problem-Solving
- Direct Patient Care
Timeline
Lead Case Manager/Intake Coordinator
Banyan Treatment Center
08.2022 - Current
Recreation Assistant
Sutton Hill Center
05.2022 - 08.2022
Mental Health Technician
UBH: El Paso Behavioral Health Hospital
03.2021 - 04.2022
Call Center Representative
DATAMARK
04.2020 - 03.2021
Mental Health Counseling Intern
Reed & Associates
01.2020 - 03.2020
Behavioral Health Technician
Autism Learning Partners
03.2019 - 05.2020
Waitress/Bartender
Butterfield Trail Golf Course
06.2018 - 03.2020
Community Mental Health Skill Builder
Community Residences Inc.
02.2016 - 03.2018
Bachelor of Arts - Psychology
Argosy University