Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Jessica Metz

Trenton,OH

Summary

Excels in high-volume environments with excellent organizational and leadership abilities. Resourceful Customer Services Officer known for high productivity and efficient task completion. Excel in conflict resolution, customer relationship management, and communication skills. Utilize active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty. Committed to leveraging time management and adaptability to meet tight deadlines and unexpected challenges.

Overview

2016
2016
years of professional experience
1
1
Certification

Work History

Deli Department Manager

Walmart
Mason, Ohio
04.2014 - 05.2015
  • Supervised a crew of 12 team members on 3 shifts
  • Ordered, unloaded, rotated, and stocked products
  • Made sure all customer orders were completed and correct on time

Owner/Operator

Magic Cleaners, LLC
Trenton, Ohio
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Developed business plan and budget to maximize profitability.

Bakery Team Leader

Meijer
Middletown, Ohio
  • Assisted customers with product selection, purchase decisions, special orders and inquiries.
  • Ensured that all ingredients used were fresh and of high quality.

State Licensed Foster Parent

Specialized Alternatives for Youth (SAFY)
Cincinnati, Ohio
  • Provided foster care services to children needing a safe and nurturing environment.
  • Developed individualized treatment plans for each child based on their needs and goals.

Education

Phlebotomy

Butler Tech Adult Education
Middletown, OH
12-2024

Skills

  • Personnel Management
  • Budget Development
  • Staff Training and Development
  • Customer queries
  • Appointment Coordination
  • Customer Needs Assessment
  • Customer Relationship Management

References

  • Sarah Franklin-Kavouras (513) 582-3070
  • Walter Wyman (513) 831-6174
  • Tim Fox (513) 259-0699

Certification

Sales and Marketing Certification obtained in 1995

Timeline

Deli Department Manager

Walmart
04.2014 - 05.2015

Owner/Operator

Magic Cleaners, LLC

Bakery Team Leader

Meijer

State Licensed Foster Parent

Specialized Alternatives for Youth (SAFY)

Phlebotomy

Butler Tech Adult Education
Jessica Metz