Jessica Meza

• Overseeing budgets, managing expenses, collecting rent and applicable fees optimizing the financial performance of the property. Prepare regular reports. Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property curve appeal. Build relation with vendors for cost-effective maintenance services. Increased property occupancy rates by effectively marketing available units. Monitor and enforce compliance with rental agreements, lease terms, and applicable laws. Achieved Q1 most improved office in 2023.

• Supervised day-to-day operations to meet performance, quality and service expectations. Developed strong working relationships with staff, fostering a positive work environment. Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. Improved customer satisfaction by addressing and resolving complaints promptly. Mentored junior staff members in their professional development by offering guidance/support in their assigned roles. Completed final move-out walk-throughs with tenants to identify required repairs. Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.

Assumed the Community Manager's supervisory responsibilities in her absence. Managed 198 units with minimal supervision. Also, Performed all essential leasing functions. Managed tax credit operations to ensure compliance with applicable HUD regulations, Housing Authority policies and Low Income Tax Credit (LIHTC). Conducted eligibility of the initial examination and the re-examination, recertification for the tenants’ income and family composition as applicable. Maintained and monitors lease and accounting records, accounts receivable/delinquency records and eviction notifications. Collected rents and other monies due from residents. Developed loyal and highly satisfied customer base through proactive management.

Leasing floater assisted in the training and development of the teams. Collected current and delinquent rent in accordance with property policy. Implemented timely legal action, including court appearances. Qualified prospective residents, verifying applications, lease documents and related paperwork. Updated records as necessary. Completed lease agreement and collected rental deposit and application fee. Introduced resident to apartment/property procedures. Reviewed move in and move out files for thorough and accurate completion; verified information and accurately entered into Yardi system. Completed and verified completion of weekly reports. Reviewed monthly financial reports with the property manager; assisted in completing variance reports. Assisted Managers in all property roles.

Lease apartments to prospective residents and support property marketing plan, complete lease agreements and all leasing forms, collect and deposit all rent money to property bank. Responsible for insuring the model and target apartments are ready for show, responsible for renewal process, proper maintenance of all resident and property files. Efficient handling of resident request and complaints, maintaining work area clean and orderly manner; give great customer service and work all varies Dunlap& Magee properties. Experience in Peak software.