Jessica M. Good
Roseburg
Summary
Healthcare professional with nearly 20 years of experience in electronic health record (EHR) support, certified coding and billing, and full revenue cycle management. Proven track record in enhancing quality programs and optimizing healthcare data management. Expertise in training and reporting, contributing to significant quality improvement initiatives. Seeking a remote opportunity to leverage extensive industry knowledge and skills.
Overview
22
22
years of professional experience
Work History
EHR Specialist/Data Analyst
Klamath Tribal Health
Klamath Falls
05.2022 - Current
- Analyzed and prepared data to generate daily, weekly, and monthly reports for various departments, fulfilling requirements for grant reporting, productivity dashboards, and other critical data requests.
- Provided comprehensive support for the NextGen electronic medical record (EHR) system for over twenty providers and numerous support staff across departments including behavioral health, dental, and pharmacy.
- Collaborated with clinic leadership to design and implement new workflows, improving operational efficiency, conducting ongoing audits of EHR security groups, and providing virtual end-user training.
- Served as a key point of contact for day-to-day EHR troubleshooting and issue resolution, ensuring timely maintenance and customization of the system.
Clinic Informatics Coordinator
Cow Creek Health & Wellness Center
Roseburg
09.2020 - 04.2022
- Administrator of the electronic medical record system Greenway/Intergy for the clinical and practice management applications.
- Managed all clinic related technology implementations.
- Identified existing and developed new educational materials to assist the clinic staff and providers in understanding how best to utilize the EHR.
- Clinic liaison between the patient care team and internal IT to coordinate, plan and monitor the use of Intergy EHR and other healthcare technologies in operational processes.
- Provided support for six primary care providers, seven behavioral health providers and all ancillary staff.
- Provided monthly productivity reports to the Tribal board, CHO and clinic director.
- Daily troubleshooting of various issues within the EHR, utilizing the Sysaid ticketing system.
- Optimized Intergy EHR functionality and the Practice Analytics reporting platform, to facilitate various Tribal grants for the clinic.
- Data analytics and writing of new reports, as well as locating canned reports, as requested by leadership and stakeholders.
- Communicated progress to clinicians, staff, facility leadership, Greenway/Intergy support and various clinical committees, workgroups and local IT.
- Worked with Clinic Director and Clinic Administration to identify and coordinate change efforts, including communication, gap analysis, education, workflows, policy and procedural changes, management team meetings and yearly strategic planning.
- Oversaw the operation and maintenance of the electronic medical records system and related programs and applications.
- Provided technical training and application support to end-users, including in-person training during onboarding and ongoing.
- Other major projects included, assistance in organizing mass Covid vaccination efforts, and coordination of several interfaces, including ALERT IIS for vaccines, Reliance HIE for electronic data exchange with other facilities and Collective Medical for hospital event notifications.
Clinical Information Systems Support Specialist
Centennial Medical Group, Inc.
Roseburg
01.2016 - 09.2020
- Oversaw and improved upon various government programs such as Meaningful Use, The Merit Based Incentive Payment System (MIPS), and Patient Centered Primary Care.
- Coordinated database transfers, installation of electronic eligibility and Hosted Claims Manager, updated payer fee schedules, managed access to payer websites for 24 providers at 9 office locations, as well as general technical support for those offices.
- Resolution of unusual or unforeseen occurrences in billing and across the practice management system.
- Tracked 30 quality measures as a part of MIPS and created workflows and evaluated provider performance.
- Achieved the highest possible score in the program, positioning the organization to receive a 4% bonus as well as an exceptional performance bonus.
- Successfully attested to Meaningful Use in 2016 for all providers for a revenue of $49,250.
- Passed 5 prepayment audits for Meaningful Use in 2017 and managed a complicated performance/quality dashboard and distributed monthly to providers.
- Other various daily tasks as they arose from offices and providers.
PCPCH, Meaningful Use, Special Projects Manager
Umpqua Health Alliance (Formerly Architrave, LLC)
Roseburg
09.2014 - 12.2015
- Project Manager for the Patient-Centered Primary Care Home program (PCPCH).
- Possess a high level of expertise in Meaningful Use and assisted providers and office managers with measure understanding and system workflows in GE Centricity EMR/PM.
- Assisted in the build for a population management program with McKesson.
- Led, managed and reported on multiple projects from beginning to end, monthly reporting to key management personnel and stakeholders on milestones and progress.
- Developed rapport with many primary care and specialty clinics in the community.
- Brought Meaningful Use and PCPCH attestation percentage up by creating policies and organizing a clear concise communication method to providers for a better understanding of the measures as well as workflow.
- Provider outreach, presentations to the provider services forum on PCPCH.
- Data analytics for several other projects as requested.
Office Manager/Coding & Billing Manager
Gerald Engstrom, MD
Roseburg
03.2007 - 09.2014
- Payment entry, medical billing, insurance contract management, credentialing, meeting coordination, multi-line phones, greeted patients, ordered supplies, maintained a call schedule for 3 physicians, maintained a complicated schedule for patients as well as the doctor, travel planning; including booking flights, hotels and conferences, assisted in the hiring process and annual review of several employees.
- Created security risk assessment and checklist for the organization in accordance with HIPPA and state and federal guidelines.
- Implemented and successfully attested to CMS for Meaningful Use Stage I (first and second year), for a total revenue of 24,000 for the organization.
- Monitored reporting and compliance for Meaningful Use.
- Underwent a CMS/Medicare audit for Meaningful Use with favorable results.
- Implemented Meaningful Use for another local physician.
- Completion of Anatomy and Physiology for Coders seminar presented by the OMA, 3-day ICD-10 training conference.
- Successfully passed the certified coding exam without formal training.
Registration/Billing Clerk
David Glaser, M.D.
Roseburg
08.2006 - 03.2007
- Greeted patients, filing, account management, scheduled using Centricity Practice Solution, called in prescriptions, submitted prior authorizations for medications and procedures and managed the compassionate care requests for prescriptions.
Receptionist
The Oregon Surgery Center
Roseburg
05.2004 - 08.2006
- Managed files, greeted patients, answered phones, sorted mail, made/tracked and filed charts and directed patients to appropriate offices.
Education
Bachelor of Science - Business Administration, Information Technology
Walden University
Minneapolis, MN01.2023
Professional Medical Coding Certification -
The American Association of Professional Coders (AAPC)
Salem, OR01-2014
Associates Degree - Business
Umpqua Community College
Roseburg, OR01.2012
Business/Administrative Assistant Program -
Kelsey Jenney College
San Diego, CA01.2001
Skills
- Docutrak
- Data reporting
- Data analysis
- User training
- GE Centricity
- CQR
- Chartmaxx
- Greenway/Intergy EHR
- RPMS
- NextGen EHR
- I2i Population Health platform
- Customer service
- Problem-solving
- Analytics
- Multi-tasking
- Type 70 wpm
- Self-motivationMicrosoft Excel
- Microsoft Word
- Microsoft Outlook
- PowerPoint
- Adobe Editor
Professional References
- Kelly Rowe, MBA, Confederated Tribes of Grand Ronde, Executive Director of Health Services, Kelly.Rowe@grandronde.org, (503) 879-2075, (541) 643-0889
- Chanda Yates, BA, MBA, Klamath Tribal Health and Family Services, Health General Manager, chanda.yates@klamathtribalhealth.org, 907-360-1241
- Lisa Guzman, MBA, Cow Creek Health & Wellness Center, Clinic Director, lisaguzman82@hotmail.com, 208-816-6858
- Nicole Delgadillo, CPC, Cow Creek Health & Wellness Center, Revenue Cycle Manager, (541) 274-0028
Activities
01/2017, 12/2020, AAPC Local Chapter Officer, Member Development
Timeline
EHR Specialist/Data Analyst
Klamath Tribal Health
05.2022 - Current
Clinic Informatics Coordinator
Cow Creek Health & Wellness Center
09.2020 - 04.2022
Clinical Information Systems Support Specialist
Centennial Medical Group, Inc.
01.2016 - 09.2020
PCPCH, Meaningful Use, Special Projects Manager
Umpqua Health Alliance (Formerly Architrave, LLC)
09.2014 - 12.2015
Office Manager/Coding & Billing Manager
Gerald Engstrom, MD
03.2007 - 09.2014
Registration/Billing Clerk
David Glaser, M.D.
08.2006 - 03.2007
Receptionist
The Oregon Surgery Center
05.2004 - 08.2006
Bachelor of Science - Business Administration, Information Technology
Walden University
Professional Medical Coding Certification -
The American Association of Professional Coders (AAPC)
Associates Degree - Business
Umpqua Community College
Business/Administrative Assistant Program -
Kelsey Jenney College