Jessica M Greicar
Avon,IN
Summary
Proven Product Manager and Restaurant Front of House Manager with a track record of fostering innovation and driving revenue growth at Arthur A Boyle Company and Cunningham Restaurant Group. Excels in data-driven decision making and teamwork, enhancing customer satisfaction and operational efficiency. Achieved significant improvements in product knowledge and guest service standards.
Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Product Manager
Arthur A Boyle Company
07.2023 - Current
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Coordinated design meetings and decisions with internal departments and teams.
- Maintained positive vendor relations to build strong partnerships.
- Drove revenue growth by establishing strong relationships with key industry partners.
- Fostered culture of innovation, encouraging team members to propose and pursue new ideas for product enhancement.
Restaurant Front of House Manager - Modita
Cunningham Restaurant Group
03.2021 - 07.2023
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
- Assisted in menu development and pricing strategies to increase sales while maintaining food quality standards.
- Improved table turnover rates with efficient seating procedures and timely clearing of tables after guests'' departures.
- Recruited top talent for front of house positions through networking efforts, job fairs, and social media advertising campaigns.
- Coordinated special events including private parties, catering orders, and community outreach programs to expand the restaurant''s presence within its local market area.
- Conducted regular evaluations of staff performance, providing constructive feedback and opportunities for growth within the organization.
- Managed financial aspects such as budgeting, payroll processing, and cash handling procedures to ensure accurate accounting practices.
- Increased employee productivity through effective scheduling, training, and performance evaluations for all front of house staff.
- Streamlined reservation processes, improving guest experience and maximizing seating capacity during peak hours.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
Restaurant Front of House Manager - Union 50
Cunningham Restaurant Group
03.2019 - 03.2021
- Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences across shifts.
- Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Provided exceptional customer service by anticipating guests'' needs from arrival through departure.
- Assisted in menu development and pricing strategies to increase sales while maintaining food quality standards.
- Improved table turnover rates with efficient seating procedures and timely clearing of tables after guests'' departures.
- Recruited top talent for front of house positions through networking efforts, job fairs, and social media advertising campaigns.
- Conducted regular evaluations of staff performance, providing constructive feedback and opportunities for growth within the organization.
- Managed financial aspects such as budgeting, payroll processing, and cash handling procedures to ensure accurate accounting practices.
- Maintained a clean, welcoming environment by overseeing daily cleaning tasks and ensuring adherence to health codes.
- Increased employee productivity through effective scheduling, training, and performance evaluations for all front of house staff.
- Monitored guest feedback on review platforms such as Yelp or TripAdvisor; implemented changes based on trends observed in comments received.
- Streamlined reservation processes, improving guest experience and maximizing seating capacity during peak hours.
- Boosted restaurant revenue with strategic marketing initiatives and promotions to attract new customers.
- Implemented inventory control measures to reduce waste, lower food costs, and improve overall profitability.
- Resolved conflicts among team members diplomatically while maintaining a positive work atmosphere conducive to collaboration.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
Education
Bachelor of Science - Business Management
IUPUI - Kelley School of Business
Indianapolis12-2014
Associate of Science - Business Management
U.W. Manitowoc
Manitowoc, WI12-2010
Skills
- Data-driven decision making
- Teamwork and collaboration
- Attention to detail
- Effective organization
- Troubleshooting and QA
Timeline
Product Manager
Arthur A Boyle Company
07.2023 - Current
Restaurant Front of House Manager - Modita
Cunningham Restaurant Group
03.2021 - 07.2023
Restaurant Front of House Manager - Union 50
Cunningham Restaurant Group
03.2019 - 03.2021
Bachelor of Science - Business Management
IUPUI - Kelley School of Business
Associate of Science - Business Management
U.W. Manitowoc
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