Jessica Michael
systems analyst
Biddeford,ME
Summary
Dynamic System Analyst at MaineHealth with entry level in systems analysis and user acceptance testing. Adept at gathering requirements and implementing system upgrades, enhancing operational efficiency. Recognized for exceptional problem-solving skills and collaboration with stakeholders to drive project success. Committed to delivering high-quality technical documentation and support. I am having the best time learning the process and how the systems come together, trouble shooting techniques, building in the system. I have only begun this journey into IT. I have found how much I really love it. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Systems analyst position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
System Analyst Mainehealth
MaineHealth - Maine Medical Center
07.2024 - Current
- System Analyst Mainehealth
- Analyzed system requirements to identify and resolve technical issues.
- Assisted in developing user documentation and training materials for new software.
- Supported project teams by gathering and documenting business requirements.
- Collaborated with Physicians and nurses to define project scope and objectives.
- Conducted system testing to ensure functionality and reliability of applications.
- Participated in meetings to discuss project progress and address challenges.
- Maintained accurate records of system changes and user feedback for future reference.
- Learned industry best practices to enhance analytical skills and knowledge base.
- Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
Radiology Scheduler
MaineHealth - Maine Medical Center
06.2021 - 07.2024
- Radiology Scheduler|MaineHealth - Maine Medical Center
- Scheduled radiology appointments using electronic health record systems to optimize patient flow.
- Coordinated with medical staff to ensure timely communication of patient needs and appointment changes.
- Managed patient inquiries, providing accurate information on procedures and preparation requirements.
- Assisted in maintaining accurate scheduling records to support operational efficiency and compliance standards.
- Collaborated with physicians to prioritize urgent cases, enhancing patient care delivery timelines.
- Resolved scheduling conflicts through effective problem-solving, ensuring minimal disruption to patient care services.
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
- Worked closely with referring physicians'' offices to coordinate timely referrals for diagnostic imaging services, expediting patient care when necessary.
- Collaborated with radiologists to ensure smooth workflow throughout the day, addressing any scheduling conflicts or delays as they arose.
- Proactively addressed potential scheduling issues by reviewing upcoming appointments regularly and making necessary adjustments as needed.
- Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the scheduling process.
- Facilitated same-day appointments whenever possible by constantly monitoring available time slots and communicating with clinical staff regarding urgent cases.
- Improved patient satisfaction with timely and accurate appointment confirmations and reminders.
- Assisted in training new schedulers on department protocols, policies, and software systems to ensure smooth integration into the team.
- Retrieved medical data for physicians and patients.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
Dental Assistant
Aspen Dental
05.2019 - 06.2021
- Assisted in patient care by preparing treatment rooms and sterilizing instruments.
- Educated patients on post-operative care and oral hygiene practices.
- Collaborated with dentists to ensure accurate patient records and treatment plans.
- Managed appointment scheduling and patient follow-ups to enhance office efficiency.
- Supported dental procedures by anticipating needs and providing chairside assistance.
- Maintained compliance with infection control protocols and safety regulations in the clinic.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for several procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
Machine Straightener
General Dynamics
07.2018 - 05.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Trained new operators on safety protocols and equipment handling procedures.
- Conducted routine inspections, ensuring compliance with safety standards.
- Implemented process improvements that enhanced production flow and reduced downtime.
- Documented operational data for analysis, supporting management decision-making processes.
- Led troubleshooting efforts, reducing machine malfunction instances through proactive maintenance measures.
- Operated machining equipment safely with team of operators.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Complied with company and OSHA safety rules and regulations.
- Achieved consistent product quality by performing regular quality checks and adjusting machine settings accordingly.
- Assisted in training new operators on proper machine usage, ensuring adherence to company standards and guidelines.
- Maintained equipment performance by lubricating and cleaning components.
- Played an instrumental role in achieving targeted production goals while maintaining strict adherence to quality standards.
Anesthesia Technician
MaineHealth - Maine Medical Center
08.2007 - 07.2018
- Operated anesthesia delivery systems and monitoring equipment to ensure patient safety during surgical procedures.
- Prepared anesthesia supplies and maintained inventory to support efficient workflow in operating rooms.
- Assisted anesthesiologists with patient assessments and documentation for accurate record-keeping.
- Conducted routine maintenance and troubleshooting on anesthesia machines to minimize downtime in critical environments.
- Trained new staff on equipment usage, protocols, and best practices for optimal team performance.
- Collaborated with surgical teams to streamline processes, enhancing overall operational efficiency in the OR.
- Implemented safety protocols that improved compliance with regulatory standards and reduced risk during procedures.
- Led quality assurance initiatives focused on improving anesthesia management practices across multiple departments.
- Maintained sterile anesthesia supplies within expiration date.
- Maintained and cleaned anesthesia machines by changing soda-lime, refilling vaporizers with anesthetic agents and replacing nitrous, oxygen and air cylinders.
- Stocked anesthesia supplies in anesthetizing locations, fiber optic carts, ploss carts and emergency airway bags.
- Demonstrated professionalism and attentiveness while responding to urgent situations involving anesthesiology requirements or emergencies swiftly.
- Maintained a high standard of care by adhering to strict infection control guidelines when handling anesthesia equipment.
- Provided exceptional patient care, ensuring proper positioning during surgery to minimize discomfort or injury risk.
- Followed infection control procedures to maintain cleanliness of anesthesia monitors and apparatuses.
- Enhanced patient safety by conducting routine inspections and troubleshooting issues with anesthesia machines and devices.
- Assisted in successful surgeries through effective communication and collaboration with fellow healthcare professionals.
- Contributed to a positive work environment by providing ongoing support to anesthesia providers throughout each procedure.
- Increased efficiency in the operating room by promptly preparing and customizing anesthesia delivery systems as required.
- Handled emergency situations by stepping in to perform CPR on patients until anesthesiologist arrived.
- Pretested and calibrated anesthesia delivery systems and monitors.
- Scheduled repairs for malfunctioning equipment and kept accurate records of all medical components and machines for optimal efficiency.
- Provided airway management interventions, tracheal intubation, and ventilatory support.
Education
GED -
Biddeford High School
20 Maplewood Drive Biddeford Maine06-1999
Dental Assistant
Dental Career Institute
11 Main Street Suite #7 Westbrook, Maine04-2018
Skills
- Application support
- Technical documentation
- System upgrades
- User acceptance testing
- Requirements gathering
- Systems analysis
- System maintenance
- Teamwork
- Problem-solving
Timeline
System Analyst Mainehealth
MaineHealth - Maine Medical Center
07.2024 - Current
Radiology Scheduler
MaineHealth - Maine Medical Center
06.2021 - 07.2024
Dental Assistant
Aspen Dental
05.2019 - 06.2021
Machine Straightener
General Dynamics
07.2018 - 05.2019
Anesthesia Technician
MaineHealth - Maine Medical Center
08.2007 - 07.2018
GED -
Biddeford High School
Dental Assistant
Dental Career Institute
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