JESSICA MICHAUD
Born To Touch Massage Therapy
Hyattsville,MD
1
Certification
19
years of professional experience
Client-focused business owner and service professional with 15+ years of experience in relationship building, customer service, hospitality, healthcare support, administration, and day-to-day business operations. Proven ability to build trust, maintain long-term client relationships, communicate service options, coordinate solutions, and provide responsive follow-through. Self-directed, organized, and comfortable working with clients, vendors, management, and the public in fast-paced service environments.
Work History
Owner / Licensed Massage Therapist
10 Years 9 Months- Own and operate a client-based service business, managing customer inquiries, consultations, scheduling, payments, records, marketing, and daily operations.
- Develop and maintain long-term client relationships through attentive service, clear communication, consistent follow-up, and a personalized customer experience.
- Explain service options and recommendations based on client needs while supporting repeat business, referrals, and ongoing client engagement.
- Coordinate promotions, client communications, and business partnerships to increase awareness and strengthen community relationships.
Concierge / Hospitality Professional
5 Years- Delivered high-touch service to residents, guests, vendors, and property management while serving as a trusted point of contact for questions, requests, and concerns.
- Managed calls, visitor access, resident requests, reservations, transportation needs, vendor coordination, incident records, and special events.
- Resolved sensitive or unexpected situations with discretion, professionalism, calm communication, and timely follow-through.
Massage Therapist
2 Years- Provided individualized therapeutic services while supporting scheduling, payments, customer care, and client retention in a professional wellness environment.
Imaging Assistant
1 Year- Supported diagnostic imaging operations using EPIC; verified insurance, registered patients, processed orders, coordinated appointments, and delivered patient-centered service.
Administrative Assistant
5 Years- Supported executives and daily operations through scheduling, correspondence, reporting, records, travel, meetings, events, and cross-department communication.
Education
Licensed Massage Therapist
Medical Terminology Program, Certified
Additional experience: Receptionist, Eyes Optical
Skills
Client Relationship Management
Customer Service & Retention
Account Follow-Up
Problem Solving & Conflict Resolution
Scheduling & Administrative Operations
Business Development & Outreach
Service Recommendation
Professional Communication
Vendor & Client Coordination
Marketing & Client Engagement
Personal Information
Title: CLIENT RELATIONS | BUSINESS DEVELOPMENT | CUSTOMER SERVICE & OPERATIONS
Certification
Certified Health & Life Coach - Health Coach Institute | 2025, Youth Coach & Mentor | 2026 - Coach high-school students in goal setting, decision-making, responsibility, self-management, and preparation for life after graduation.
Timeline
Concierge / Hospitality Professional
Capital Concierge
01.2021 - 01.2026Read More
Owner / Licensed Massage Therapist
Born To Touch Massage Therapy
01.2016 - CurrentRead More
Massage Therapist
Body Bliss Beyond
01.2014 - 01.2016Read More
Imaging Assistant
Sibley Hospital
01.2013 - 01.2014Read More
Administrative Assistant
Sunrise Senior Living
01.2008 - 01.2013Read More
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Prince George's Community College
Medical Terminology Program, Certified
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Baltimore School of Massage
Licensed Massage Therapist
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