Jessica Michel
Vineland,New Jersey
Summary
Skilled Chairman proficient in driving improvements and maintaining order within the company board of directors. Offering excellent judgment, strong listening skills and a deep understanding of business operations. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Special events chair for Inter Greek council
Rowan University
10.2023 - Current
- Accepts the overall responsibility for the event
- Initial responsibilities include establishing the event objectives, determining a theme (with the Technical Program Chair) and the recruitment of a chair for each sub-committee.
- Managed conflict resolution among board members, fostering a positive working environment.
- Streamlined decision-making processes for increased efficiency and productivity within the organizations.
Nexus Front Desk Staff
Nexus
08.2023 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Assisted guests with reservations, ensuring accurate booking information and timely confirmations.
- Enforced policies and procedures to increase efficiency.
- Maintained clean and organized front desk areas to uphold polished company image.
- Trained new staff members in customer service techniques.
Vice-president, secretary, and treasure of Freyja chapter of Mu Sigma Upsilon Sorority inc.
Rowan University
07.2023 - Current
- Be responsible for all duties of the President in the President's absence; Act as coordinator and serve as an Ex-officio Member of the Chapter's Standing Committees, excluding the Executive Board; Accept all official responsibilities and obligations deemed necessary by the President; Solicit reports from all the Chapter Officers and Committees/Committee heads; responsible for planning and collecting money from fundraisers, and any other issues in regards to money, as well as keeping accurate records of meetings and events happening in the sorority.
Transfer Ambassador
Rowan University
12.2022 - Current
- The Transfer Ambassadors will engage in opportunities to speak with students that are considering transferring to Rowan University, will communicate regularly with an assigned list of new transfer students, and will assist in the planning and implementation of events hosted by University Transfer Services.
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
Her campus events director
Rowan University
12.2022 - Current
- Plan and organize an event engaging enough to ensure student interactions
- Create flyers, secure rooms as well as communicate with other departments and organizations in order to ensure a successful turn out
- Promote events on social media.
Interpersonal counselor
Ascend Rowan University
06.2023 - 08.2023
- Responsible for assisting the professional counselor in a variety of related interpersonal skills workshops and ongoing seminars
- Peer Counselors in this component will be expected to address large and small groups of students, mediate conflicts, and interact with administrators across the campus.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Designed safe and supportive environment for students to discuss issues.
Housing Prep Assistant
Rowan University
05.2022 - 06.2023
- Investigate maintenance request and report damages prior to students moving in
- Complete work orders put in by students
- Complete walkthroughs making sure buildings have no issues prior to move in.
- Contributed to a positive working environment through clear communication and teamwork among staff members.
- Provided support during high-volume service periods by quickly adapting to changing needs and priorities.
Cashier
Walmart Supercenter
04.2021 - 05.2022
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Apply problem-solving skills to resolve customer inquiries and disputes, and escalate using appropriate channels when necessary
- Provide positive customer experience to customers.
- Operated cash register to record transactions accurately and efficiently.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Bachelor of Arts - Psychological Sciences
Rowan University
Glassboro, NJ05.2024
Skills
- Adaptable and Flexible
- Fast Learner
- Event Coordination
- Innovative and Visionary
- Relationship and Team Building
- Team Leadership
Summary Of Qualification
- Customer service and communication skills with 2+ years of experience.
- Demonstrates a high level of integrity, dedication, and responsibility.
- Data entry
- Fluent in English, French and creole; spoken and written.
- Fast learner
- Leadership skills
Languages
French
Native or Bilingual
Haitian creole
Native or Bilingual
Timeline
Special events chair for Inter Greek council
Rowan University
10.2023 - Current
Nexus Front Desk Staff
Nexus
08.2023 - Current
Vice-president, secretary, and treasure of Freyja chapter of Mu Sigma Upsilon Sorority inc.
Rowan University
07.2023 - Current
Interpersonal counselor
Ascend Rowan University
06.2023 - 08.2023
Transfer Ambassador
Rowan University
12.2022 - Current
Her campus events director
Rowan University
12.2022 - Current
Housing Prep Assistant
Rowan University
05.2022 - 06.2023
Cashier
Walmart Supercenter
04.2021 - 05.2022
Bachelor of Arts - Psychological Sciences
Rowan University