Jessica Michener
Dighton,MA
Summary
Legal Secretary with solid administrative support background. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
19
19
years of professional experience
Work History
Legal Secretary
Law Offices of Beauregard, Burke and Franco
05.2021 - 03.2022
- Prepared court statements and forms
- Oral dictation.
- Managed records, projects and calendars.
- Indexed and updated pleadings and discovery binders
- Collected and delivered documents.
- Supported legal research and communicated with vendors, experts, Lawyers, opposing counsel and other staff
- Attended and kept notes at meetings and assisted lawyers in collecting legal and factual documents
- Scheduling depositions, site inspections, hearings, stenographer and meetings for lawyers and other legal staff.
- Prepared legal documents and notices such as interrogatories, admissions, discovery requests, subpoenas, summons etc.
- Transmitted legal correspondence to clients, witnesses and court officials by electronic filing, and mail.
- Database Management and filing.
- Screened telephone calls and forwarded to appropriate departments.
- Completed data entry of legal documents into electronic filing systems.
- Produced and filed various legal documents and electronically preserved updated case record system.
- Developed and maintained filing and retrieval systems.
- Scheduled and made appointments for two partner attorneys.
- Organized files for court proceedings.
- Received and placed telephone calls to clients and prospective clients.
- Scheduled all appointments, appearances and briefings.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Filed documents with courts on behalf of attorney.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Transcribed legal documents and phone conversations.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Assisted with preparation of trial materials and documents.
- Developed and maintained positive relationships with clients and colleagues.
- Created and printed legal documents for attorneys to review.
- Composed contracts, pleadings and motions in accordance with established guidelines.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Created, indexed, and maintained client binders.
- Prepared documents, electronically and manually, as assigned.
- Scanned, photocopied, and filed documents.
- Processed incoming and outgoing paper and electronic correspondence.
- Proofread prepared materials for correct grammar, spelling, and format.
- Tracked all case correspondence, emails, and events in docketing system.
- Organized and maintained case files electronically and manually.
- Monitored and met deadlines.
- E-filed pleadings
- Transcribed voicemail messages.
- Prepared cases and inventories for offsite storage.
- Assisted with exhibit and trial preparation.
- Prepared records of proceedings for filing with local superior and district courts.
- Screened calls and visitors for attorney
Intern
COUTINHO LAW
09.2018 - 12.2018
- Duties included client and file management.
- Managed Microsoft outlook and calendaring and scheduled appointments.
- FedEx shipment of documents to lenders.
- Title Insurance Policy generation and disbursements.
- Drafted documents such as lease and deeds.
- Researched Mass Land Records
Volunteer; Recording Secretary
Dighton PTO
09.2022 - 06.2023
- Board member of the PTO with organization of events as well as detailed recording of meeting minutes and Agenda.
- Event set up as well as organizing fun events.
- Assisted in budget prep, expenditure review and budget administration.
Customer Service Representative Agent
NESTLE WATERS NORTH AMERICA
12.2015 - 02.2016
- Handled high volume customer calls related to delivery service issues, orders, billing and scheduling.
- Provided quick resolution to conflict.
- Handled customer inquiries and suggestions courteously and professionally.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales
TARGET CORPORATION
08.2009 - 11.2015
- Achieved or exceeded company-defined sales quotas.
- Helped customers locate products and checked store system for merchandise at other sites.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Presented professional image consistent with company's brand values.
GUEST SERVICE ATTENDANT
TARGET CORPORATION
10.2011 - 05.2012
- Managed and motivated tteam members and trained new employees.
- Supervised a team and delegated appropriate tasks to ensure work satisfactory workflow and successfully developed a firm relationship with customers.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
ASSISTANT HEAD TELLER
BRIDGEWATER SAVINGS BANK, TAUNTON
10.2004 - 05.2009
- Maintained bank deposits and vault audits
- Opened new customer accounts in various banking products
- Processed sales referrals and promoted bank services and products
- Met sales quota goals of the branches as a team and pushed our Branch to succeed
- Maintained daily bank functions: Team player; approachable and enthusiastic.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Monitored and reported suspicious activity in line with bank security policies.
- Handled various accounting transactions.
Education
No Degree - Political Science
University of Massachusetts - Dartmouth
North Dartmouth, MAAS - Paralegal Studies
Bristol Community College
Fall River, MA05.2023
Certificate - Paralegal Studies
The Center For Legal Studies
Bridgewater, MA2004
Skills
- Legal Research
- Administrative Experience
- Legal Drafting
- Case Management
- Proofreading
- Microsoft Outlook
- Calendar Management
- Leadership and Supervisory Skills
- Public Speaking
- Problem-Solving Ability
- Conflict Resolution
- Document Preparation
- Microsoft Office
Additional Information
- Legal Secretary at Beauregard, Burke and Franco in New Bedford, MA 02740 Authorized to work in the US for any employer
- Awards , National Honor Society September 2001
Timeline
Volunteer; Recording Secretary
Dighton PTO
09.2022 - 06.2023
Legal Secretary
Law Offices of Beauregard, Burke and Franco
05.2021 - 03.2022
Intern
COUTINHO LAW
09.2018 - 12.2018
Customer Service Representative Agent
NESTLE WATERS NORTH AMERICA
12.2015 - 02.2016
GUEST SERVICE ATTENDANT
TARGET CORPORATION
10.2011 - 05.2012
Sales
TARGET CORPORATION
08.2009 - 11.2015
ASSISTANT HEAD TELLER
BRIDGEWATER SAVINGS BANK, TAUNTON
10.2004 - 05.2009
No Degree - Political Science
University of Massachusetts - Dartmouth
AS - Paralegal Studies
Bristol Community College
Certificate - Paralegal Studies
The Center For Legal Studies
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