Jessica Middleton
Hayward,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Customer Care Representative
Fremont Bank
Livermore, CA
12.2020 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with all levels of clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Toddler Teacher
Bright Horizons
Santa Clara, CA
08.2018 - 09.2020
- Ensure safety of children; create open and friendly atmosphere in which children and families feel comfortable and secure.
- Greet children and their parents warmly and with enthusiasm each morning.
- Initiate classroom activities daily (sing-a-longs, art projects, sensory exploration, outdoor stimulation).
- Make sure child care routines are prompt and hygienic, and are consistent with good child development principles.
- Plan and conduct effective child development program to meet physical, social, emotional and intellectual needs of each child.
- Provide daily communication with parents to ensure they receive adequate information about their child's experiences at the center.
Assistant Toddler Teacher
Bright Horizons
San Ramon, CA
08.2017 - 08.2018
- Apply play-based strategies, including crafts and games, to provide diverse approaches to learning.
- Communicate openly with children's parents about daily activities and behaviors.
- Engage with children on individual basis to build positive relationships and promote learning.
- Establish safe play environment for children.
- Implement curriculum to enhance classes with learning-focused activities.
- Instruct children on proper health and personal habits.
- Maintain well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Beauty Department Manager
Kohl's
Manteca, CA
04.2015 - 05.2017
- Assist customers by answering questions and fulfilling requests.
- Build strong customer relationships through delivering excellent customer service.
- Demonstrate beauty products and describes results and benefits to customer.
- Engage customers in conversation to determine beauty needs, style, and preference to provide product recommendations.
- Help customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales number.
- Maintain department cleanliness and replenish inventory to support company in-stock goals.
- Seek communication on new products and trends to keep knowledge current.
- Supervise team of two employees.
Teacher's Assistant Intern
Sequoia Elementary School
Manteca, CA
11.2014 - 02.2015
- Assist lead teachers with lesson plan creation and materials development .
- Assign grades for coursework and tests using answer key, recorded results and informed teacher of performance.
- Oversee students in classroom and common areas to monitor, enforce rules and support lead teacher.
Education Room Intern
Boys And Girls Club
Manteca, CA
12.2013 - 03.2014
- Administer feedback to students using positive reinforcement techniques to encourage and build confidence.
- Assist children with daily homework tasks by uncovering and removing obstacles to success.
- Work with students in small study environments to provide educational support.
Daycare Assistant
My Nana's Daycare
Manteca, CA
09.2011 - 02.2013
- Communicate with children's teachers, parents and guardians about daily activities, behaviors and problems.
- Create areas of play within daycare and arrange daily activities to encourage physical, mental, social and emotional development.
- Develop and implement interesting and interactive learning to increase student understanding of course materials
- Help prepare meals and snacks and maintain daily records of children's food consumption, sleep etiquette, behavior and learning performance.
- Observe and monitor children's play activities.
- Transport school aged children to and from school and activities.
Social Work Intern
Environmental Alternatives
Tracy, CA
08.2012 - 11.2012
- Advocate for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
- Assist Social Workers with wellness checks and home visits to supervise separated families and verify client well-being in healthy and stable environment.
- Consult with other professionals regarding treatment of clients.
- Evaluate and address individual client needs and concerns.
- Maintain regular contact with clients by calling and visiting clients' homes.
Sales Floor Associate
Kohl's
Manteca , CA
10.2009 - 04.2015
- Coordinate efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
- Demonstrate that customers come first by serving them with sense of urgency.
- Maintain friendly and professional customer interactions.
- Pursue resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Receive and process cash and credit payments for in-store purchases.
- Share product knowledge with customers while making personal recommendations.
- Work as team to provide highest level of service to customers.
Education
Bachelor of Science - Human Services
University Of Phoenix
Lathrop, CA09.2014
Skills
- Able to multi-task in fast pace, professional work environment
- Outstanding communication, organizational and problem-solving skills
- Proficient with Microsoft Office
- Skills to interact in professional manner with all levels of management, associates, industry peers and clients
- Call Center Operations
- Building Client Trust and Loyalty
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Care Representative
Fremont Bank
12.2020 - Current
Toddler Teacher
Bright Horizons
08.2018 - 09.2020
Assistant Toddler Teacher
Bright Horizons
08.2017 - 08.2018
Beauty Department Manager
Kohl's
04.2015 - 05.2017
Teacher's Assistant Intern
Sequoia Elementary School
11.2014 - 02.2015
Education Room Intern
Boys And Girls Club
12.2013 - 03.2014
Social Work Intern
Environmental Alternatives
08.2012 - 11.2012
Daycare Assistant
My Nana's Daycare
09.2011 - 02.2013
Sales Floor Associate
Kohl's
10.2009 - 04.2015
Bachelor of Science - Human Services
University Of Phoenix
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