Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Mike

Fall River Mills,CA

Summary

Proven leader in the hospitality sector, adept at driving customer satisfaction and streamlining operations. At Blackberry Patch, I elevated service quality and efficiency, significantly enhancing team performance and customer loyalty through expert inventory management and staff training. Skilled in POS systems and conflict resolution, I consistently deliver exceptional dining experiences.

Overview

9
9
years of professional experience

Work History

Restaurant Manager

Blackberry Patch
06.2020 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.

Cook

Fall River Hotel & Restaurant
12.2015 - 03.2020
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Communicated closely with servers to fully understand special orders for customers.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.

Education

GED -

North Idaho College
Coeur D'alene, ID
07.1997

Skills

  • Team Management
  • Inventory control and record keeping
  • Customer Engagement
  • Staff Management
  • Point of Sale (POS) system operation
  • Passion for customer satisfaction
  • Shift Management
  • Customer-Oriented
  • Food Service Background
  • Customer loyalty
  • Adaptable
  • Menu development
  • Reservation handling
  • Kitchen equipment operation and maintenance
  • Catering Coordination

Timeline

Restaurant Manager

Blackberry Patch
06.2020 - Current

Cook

Fall River Hotel & Restaurant
12.2015 - 03.2020

GED -

North Idaho College

Similar Profiles

CREATE PROFILE
Jessica Mike