Jessica Miles
San Diego
Summary
7 years experience in Infant, Elementary and Middle school settings. Demonstrated skill in individualizing instruction based on students' needs and interests. Skilled Mental Health Counselor adept at facilitating both individual and group therapy sessions to help participants overcome obstacles. Detail-oriented with the ability to work with children of various intellectual, behavioral, physical challenges and ages.
Professional with extensive background in child development, skilled in behavior management, individual counseling, and group therapy. Strong focus on team collaboration and achieving measurable results. Dependable and adaptable, with expertise in developing and implementing personalized care plans. Known for empathy, patience, and effective communication in high-pressure environments.
Experienced with fostering nurturing and engaging learning environment for toddlers. Utilizes creativity and patience to develop activities that support early childhood development. Knowledge of effective classroom management techniques and communication skills to ensure positive educational experience.
8 years experience in Psychiatric care professional with focus on delivering high-quality patient support and therapeutic assistance. Known for fostering collaborative environment and achieving positive outcomes in dynamic, team-based settings. Reliable and adaptable, capable of meeting changing needs with key skills in patient observation and crisis management.
Overview
19
19
years of professional experience
Work History
Rural Carrier
United States Postal Service
10.2017 - Current
- Load and packages into vehicle and deliver to designed address in a timely matter.
- Sort mail and packages before going to route. Load truck with mail and packages to be delivered to home and businesses.
- Collect mail and packages and handle payment for postage and stamps.
- Handle signatures with postage and selling postal products.
- Managed daily mail delivery routes, ensuring timely and accurate service to rural customers.
- Assessed and resolved delivery issues, enhancing customer satisfaction through effective problem-solving.
- Supported USPS initiatives through participation in food drives and other charitable efforts within the community.
Mental Health Worker
San Diego Psychiatric Hospital
02.2015 - 06.2023
- Observed and documented patient status and reported patient complaints to the case manager.
- Read and recorded temperature, pulse and respiration. Prepared patient rooms prior to their arrival.
- Collected urine and fecal samples.
- Assisted with adequate nutrition and fluid intake .Planned, prepared and served meals and snacks according to prescribed diets.
- Facilitated games and other activities to engage clients. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
- Trained new staff on best practices for patient engagement and crisis management strategies.
- Developed and implemented activities to help clients develop social and independent living skills.
Data Entry/Customer Service
AllianceOne
08.2015 - 09.2017
- Identified and resolved system and account issues.
- Successfully established effective systems for record retention by creating database for daily correspondence tracking.
- Verified details of transactions, including funds received and total account balances.
- Deposited third party checks, as well as monthly reserve transfers. Coordinated approval processes of all accounts payable invoices.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Trained new representatives on company policies and customer service protocols.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Child Development Counselor/Instructional Assistant
San Diego Center for Children
09.2012 - 07.2017
- Charted and record information in clients files. Tracked clients movement on and off the unit documenting times and destinations of clients.
- Assisted in the teaching of anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional skills.
- Led instruction resource service at the elementary/middle school grade level in Social Skills, Social Studies and English.
- Enhanced lesson using the Smart Board and computers.
- Developed individualized treatment plans to support children's emotional and behavioral growth.
- Implemented evidence-based strategies to enhance social skills and emotional regulation in children.
- Led workshops for parents on effective communication and behavior management strategies at home.
Teller
CitiBank
11.2012 - 03.2013
- Open new customer accounts, including checking, saving and lines of credit and loans.
- Balanced daily cash deposits and bank vault in inventory with a zero error rate.
- Trained employees on cash drawer operations.
- Researched and resolved customer issues on personal checking's, savings and lines of credit accounts.
Cashier/Assistant Manager
The UPS Store
03.2007 - 12.2011
- Receiving and shipping packages, mail distribution, sending emails and faxes.
- Create customized boxes, customized business cards.
- Opened and closed the cash register and on loading and off loading packages
- Opened and Closed store. Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
Education
High school diploma or GED -
Some college - undefined
Skills
- Windows
- Clerical Experience
- Classroom Management
- Typing
- Excel
- Group Therapy
- Addiction Counseling
- Individual / Group Counseling
- Autism Experience
- Behavioral Health
- Crisis Intervention
- Mental Health Counseling
- Behavior Management Techniques
- Emotional Regulation Support
- Organizational Growth
Additional Information
- Skill Highlights
- Certified Teacher Assistant Patient positioning understanding
- In-depth knowledge of autism 3 years as Summer Camp Counselor
- Understands mobility assistance needs First Aid and CPR Certified
- Classroom management Great Communication Skills
Timeline
Rural Carrier
United States Postal Service
10.2017 - Current
Data Entry/Customer Service
AllianceOne
08.2015 - 09.2017
Mental Health Worker
San Diego Psychiatric Hospital
02.2015 - 06.2023
Teller
CitiBank
11.2012 - 03.2013
Child Development Counselor/Instructional Assistant
San Diego Center for Children
09.2012 - 07.2017
Cashier/Assistant Manager
The UPS Store
03.2007 - 12.2011