Jessica Miller
Front Desk Receptionist
Omaha,NE
Summary
Dedicated receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Woodhouse Auto Family
Omaha , Nebraska
05.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Monitored office supplies by checking inventory and placing orders.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate
- Monitored office supplies by checking inventory and placing orders
- Kept accounts in balance and ran daily reports to verify totals
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Transcribed phone messages and relayed to appropriate personnel
Dog Pet Sitter
Self-employeed
Omaha, NE
02.2017 - Current
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Communicated professionally with pet owners via phone, email and text.
- Exercised animals regularly with walks and rigorous play activities.
- Helped treat animal skin and eyes with ointments and other medications.
- Followed specific food and water schedules for different animal species.
- Supported newborn animals with heat, safety and clean bedding to promote optimal growth and health
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick
- Coordinated schedules to optimize care for multiple pets and team members each day
- Administered parasite preventive, vitamins and supplements and treatments for acute conditions
Private Nanny
Self Employed
Omaha, NE
01.2018 - 05.2022
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Played games, worked on puzzles and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Met children at bus stop to walk home and assist with crossing street
- Assisted children with homework assignments and special projects across different subjects
- Prepared tasty, healthy meals for children to encourage good eating habits
- Studied and took notes from parents about food allergies to understand ingredients and requirements to keep children safe
Education
High School Diploma -
Narraguagus High School
Harrington, ME05.1997
Skills
- Customer Complaint Resolution
- Data Research and Analysis
- Data Entry and Database Software
- Delivery Coordination
- Call Answering and Routing
- Visitor and Customer Relations
- Computer Proficiency
- Patron Engagement
- Office Supplies and Inventory
Timeline
Front Desk Receptionist
Woodhouse Auto Family
05.2022 - Current
Private Nanny
Self Employed
01.2018 - 05.2022
Dog Pet Sitter
Self-employeed
02.2017 - Current
High School Diploma -
Narraguagus High School
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