Jessica Miller
Northville
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Member Service Experience
Lake Trust Credit Union
06.2023 - Current
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Coordinated cross-functional efforts to resolve complex customer issues in a timely manner.
- Addressed escalated concerns with professionalism and tact, restoring trust in our organization''s commitment to customer satisfaction.
- Educated members on the benefits of various programs and services, increasing engagement levels and retention rates.
- Proactively identified potential issues affecting members, taking action to mitigate negative impacts on their experiences.
- Collaborated with team members to achieve shared goals and improve overall member experience.
Delivery Driver
Hungry Howie's
01.2022 - 06.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
Server Assistant/Expo/Hostess
Ruth's Chris Steakhouse
01.2022 - 08.2022
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
Assistant Manager
Cottage Inn
03.2019 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Tracked inventory and facilitated ordering to maintain the proper amount of supplies
Sales Associate
Lush Lawn
06.2018 - 03.2019
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Hit monthly and weekly sales for personal and team goals.
- Solved customer challenges by offering relevant products and services.
Manager
Jet's Pizza
03.2016 - 06.2018
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Server
Leo's Coney Island
03.2015 - 12.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Associate of Science - Digital Media Arts
Washtenaw Community College
Ann Arbor, MI01.2026
Father Gabriel Richard High School
Ann Arbor, MI05.2017
Skills
- Staff Training and Development
- Data-driven decision-making
- Complaint Handling
- Client Needs Assessment
- Time Management
- Conflict Resolution
- Data Analysis
Certification
Customer Understanding and Digital Marketing (In Progress)
Timeline
Member Service Experience
Lake Trust Credit Union
06.2023 - Current
Delivery Driver
Hungry Howie's
01.2022 - 06.2023
Server Assistant/Expo/Hostess
Ruth's Chris Steakhouse
01.2022 - 08.2022
Assistant Manager
Cottage Inn
03.2019 - 01.2022
Sales Associate
Lush Lawn
06.2018 - 03.2019
Manager
Jet's Pizza
03.2016 - 06.2018
Server
Leo's Coney Island
03.2015 - 12.2017
Associate of Science - Digital Media Arts
Washtenaw Community College
Father Gabriel Richard High School
Customer Understanding and Digital Marketing (In Progress)