Jessica Miller
Middle Island,NY
Summary
Proven track record in enhancing customer experience and streamlining patient processes at Connecticut Ears, Nose, & Throat. Excelled in teamwork and problem-solving, significantly improving office efficiency. Skilled in customer service and adept at managing high call volumes with professionalism.
Overview
28
28
years of professional experience
Work History
Sales Associate
Walmart
Yaphank, NY
09.2021 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Medical Receptionist
Connecticut Ears, Nose, & Throat
Wethersfield, CT
09.2020 - 08.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Medical Receptionist
Western New England ENT
03.2013 - 08.2020
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Medical Receptionist
ENT & Allergy Associates of Long Island
01.1997 - 03.2013
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Education
None - Academics
Florida Gulf Coast University
Fort Myers, FL05.1997
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
Walmart
09.2021 - 10.2024
Medical Receptionist
Connecticut Ears, Nose, & Throat
09.2020 - 08.2021
Medical Receptionist
Western New England ENT
03.2013 - 08.2020
Medical Receptionist
ENT & Allergy Associates of Long Island
01.1997 - 03.2013
None - Academics
Florida Gulf Coast University