Jessica Miller
Middle Island,NY
Summary
Proven track record in enhancing customer experience and streamlining patient processes at Connecticut Ears, Nose, & Throat. Excelled in teamwork and problem-solving, significantly improving office efficiency. Skilled in customer service and adept at managing high call volumes with professionalism.
Overview
28
28
years of professional experience
Work History
Sales Associate
Walmart
09.2021 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Medical Receptionist
Connecticut Ears, Nose, & Throat
09.2020 - 08.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Medical Receptionist
Western New England ENT
03.2013 - 08.2020
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Medical Receptionist
ENT & Allergy Associates of Long Island
01.1997 - 03.2013
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Education
None - Academics
Florida Gulf Coast University
Fort Myers, FL05.1997
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
Walmart
09.2021 - 10.2024
Medical Receptionist
Connecticut Ears, Nose, & Throat
09.2020 - 08.2021
Medical Receptionist
Western New England ENT
03.2013 - 08.2020
Medical Receptionist
ENT & Allergy Associates of Long Island
01.1997 - 03.2013
None - Academics
Florida Gulf Coast University