Jessica Miller
Ada
Summary
Versatile and detail-oriented professional with experience at Chickasaw Nation, adept in payroll processing and delivering exceptional customer service. Skilled in resolving payroll discrepancies and fostering positive relations with guests and employees. Demonstrates strong organizational skills and a calm demeanor in high-pressure situations, contributing to efficient operations and enhanced guest experiences.
Overview
6
6
years of professional experience
Work History
Facility Services
Chickasaw Nation
12.2024 - Current
- Restocked office, kitchen and other common areas to maintain
- Clean bathrooms and empty trash
- Set up and broke down meeting rooms for events.
Front Desk Associate
SureStay Plus Hotel by Best Western Ada
08.2024 - 12.2024
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Collected room deposits, fees, and payments.
Payroll Specialist
Chickasaw Nation Department Of Commerce
02.2019 - 05.2024
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Education
Workplace Accounting
Chickasaw Institute
Ada, OK02.2019
Skills
- Grounds maintenance
- Teamwork and collaboration
- Customer service
- Attention to detail
- Dependable and consistent
- Problem-solving
- Professional communication
- Relationship building
- Data entry and analysis
Timeline
Facility Services
Chickasaw Nation
12.2024 - Current
Front Desk Associate
SureStay Plus Hotel by Best Western Ada
08.2024 - 12.2024
Payroll Specialist
Chickasaw Nation Department Of Commerce
02.2019 - 05.2024
Workplace Accounting
Chickasaw Institute
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