Jessica Miller
Stillwater,MN
Summary
Knowledgeable Customer Service Representative with solid foundation in specialized tasks and track record of delivering results through targeted initiatives. Proven ability to implement effective strategies that enhance operational efficiency and support team objectives. Demonstrated proficiency in problem-solving and project management.
Overview
14
14
years of professional experience
Work History
TSR Specialist
Target
08.2016 - 07.2018
- Assisted Guest via Phone, Email and Chat regarding Target online orders and inquiries. Assisting guest with orders, gift cards, placing orders, refunds, and any other questions or concerns regarding Target accounts or orders.
- Resolved customer complaints and issues within an average time of 5 minutes
- Trained and mentored new team members on Target's customer service protocols and systems.
Self Employed Life Coach
self-employed
10.2011 - 05.2016
- Provide clients with guidance in achieving personal development goals through various communication channels, including phone, email, and in-person meetings.
- Offer resources such as assignments, books, and activities to support mental and emotional growth.
Patient Representative
U of M Physicians
03.2009 - 06.2011
- Liaison between patient and providers, gathering patient background information for registration. Assisting patients with scheduling, rescheduling and cancellation of appointments. Collection of copayment. Insurance information and verification of insurance. Assisting patients with resources throughout clinic and other facilities.
Customer Service Representative
Iqor
06.2008 - 11.2008
- A liaison for verizon wireless and customers with accounts in collection's. Handling inbound calls (some outgoing calls were made to follow up with customers) managed and recovered outstanding balances. assisting customers with payment options such as payment plans, payments, written off and charged off accounts
Service Assistant/Business Office Clerk
Allina Health Care
09.2004 - 05.2007
- The ability to manage multiple tasks, prioritize effectively, and maintain accurate records for the clinics
- Answering phones, managing correspondence, ordering supplies, and performing general office
- Communicating effectively with patients, staff, and insurance companies
Education
Institute for Life Coach Training
07.2016
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North Hennepin Comm. College
01.2008
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Medical Terminology Alexander Institute Lehmann Center
10.2002
Skills
- Live Chat
- 10 Key Data Entry
- Medical Receptionist
- Problem solving
- Customer service
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Proficient in [software]
Timeline
TSR Specialist
Target
08.2016 - 07.2018
Self Employed Life Coach
self-employed
10.2011 - 05.2016
Patient Representative
U of M Physicians
03.2009 - 06.2011
Customer Service Representative
Iqor
06.2008 - 11.2008
Service Assistant/Business Office Clerk
Allina Health Care
09.2004 - 05.2007
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North Hennepin Comm. College
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Medical Terminology Alexander Institute Lehmann Center
Institute for Life Coach Training