Jessica Milliken

• Ensured smooth communication flow between departments by acting as a liaison between medical staff services and other administrative units.
• Fostered a positive work environment through active participation in team meetings, collaborating on strategies to improve departmental performance.
• Reduced errors in documentation by thoroughly auditing provider files for completeness and accuracy.
• Contributed to risk management initiatives by monitoring expiring licenses, certifications, and insurances, notifying providers of renewal requirements in a timely manner.
• Strengthened relationships with external agencies by responding promptly to verification requests and inquiries regarding providers'' credentials.
• Worked closely with admins to help each provider obtain credentialing at assigned healthcare facilities.
• Tracked expiration dates on CAQH, Licenses, and Malpractice Insurance and communicated with appropriate staff to avoid expiration.
• Streamlined the credentialing process by implementing MD Staff, Intellisoft, and Conga for medical staff applications.
• Completed all Linking and Credentialing requests per state guidelines and insurance companies policies for multiple states across the United States.
• Maintained accurate files, records and credentialing documents in well-maintained databases using MD staff, Intellisoft and Excell.
• Enrolled providers and Medicaid, Medicare, and private insurance plans.
• Maintained up-to-date knowledge of applicable laws and regulations.
• Work closely with RCM and Sr Director of Credentialing to correct any previous claim denials.
• Maintained composure in stressful situations, confrontations, interviews and records searches.
• Work closely with administrators at the ASC's (Ambulatory Surgical Centers) on status of any pending providers, claim denials, or if any documents are needed.
• Handle over 400 individual Anesthesiologists at 20 different ASC's to ensure they stay in current credentialing status.

• Compiles and maintains current and accurate data for all providers.
• Completes ASC credentialing and re-credentialing applications; monitors applications and follows-up as needed.
• Maintains copies of current state licenses, DEA certificates, malpractice coverage and any other required credentialing documents for all facilities.
• Maintains corporate ASC contract files.

• Maintains knowledge of current health plan and agency requirements for credentialing facilities.

• Sets up and maintains ASC information in online credentialing databases and system.

• Tracks license and certification expirations for all facilities to ensure timely renewals.

• Ensues practice addresses are current with health plans, agencies and other entities.

• Processes applications for appointment and reappointment of privileges (ASC).

• Tracks license, DEA and professional liability expirations for appointed ASC providers.

• Maintains ASC appointment files, and information in credentialing database.

• Audits health plan directories for current and accurate provider information.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Developed strong working relationships with team members, fostering a positive work environment.
• Completed data entry and filing to keep records updated for easy retrieval.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Completed all tasks in compliance with company policies and procedures.
• Increased guest retention by maintaining a welcoming and organized reception area.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Maintained accurate records of visitor logs for security purposes and compliance with company policies.
• Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
• Maintained strict confidentiality of sensitive information, upholding privacy standards.
• Facilitated smooth communication between departments by accurately relaying messages and information.
• Enhanced guest experience by maintaining welcoming and organized reception area.
• Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
• Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
• Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
• Greeted visitors warmly, creating positive first impression of organization.
• Improved office efficiency with diligent management of appointment scheduling and calendar coordination.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Developed strong working relationships with team members, fostering a positive work environment.
• Completed data entry and filing to keep records updated for easy retrieval.

• Reduced wait times for clients through effective scheduling and staff allocation strategies.
• Implemented new software solutions to streamline workflow processes, resulting in increased efficiency within the department.
• Enhanced team productivity with thorough training sessions and regular performance evaluations.
• Mentored junior staff members, providing guidance and support to help them grow professionally within their roles.
• Spearheaded the development of new client intake forms, ensuring all necessary information was gathered effectively and efficiently during the initial contact.
• Ensured accurate data collection and reporting by implementing strict quality control measures.
• Completed intake assessment forms and filed clients' charts.
• Answered phone calls and provided new clients with required paperwork to initiate service.
• Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
• Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Enhanced office productivity by handling high volume of callers per day.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
• Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
• Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
• Trained new staff members on intake procedures, contributing to a well-prepared team.
• Coordinated with healthcare providers to ensure accurate and timely sharing of patient information, enhancing continuity of care.
• Collaborated with administrative staff to manage appointment schedules effectively, reducing wait times and optimizing resource use.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

• Collaborated with cross-functional teams to develop innovative strategies for business growth.
• Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
• Managed a portfolio of existing clients, consistently exceeding sales targets and maintaining high levels of client satisfaction.
• Coordinated trade show appearances including booth design, staffing, and promotional materials to maximize company exposure and generate leads.
• Trained new hires on product offerings, sales techniques, and company procedures to ensure consistent performance across the team.
• Implemented CRM systems to track leads, sales data, and customer interactions for better reporting and analysis.
• Organized and participated in networking events, effectively promoting the company''s brand and services.
• Assisted management in setting annual revenue goals based on historical data analysis and market projections.
• Engaged with customers to build business relationships.
• Managed needs of more than 100customers at once using strong prioritization and multitasking abilities.
• Proactively engaged customer in various departments in order to provide in-depth product knowledge in non-commissioned environment
• Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.

• Organized special events such as fashion shows or product launches, providing an immersive experience for customers while showcasing new collections or offerings.
• Continuously developed professional skills by attending industry conferences, workshops, and webinars to stay current on the latest trends and best practices in visual merchandising.
• Boosted sales performance through strategic placement of high-demand products and promotional materials.
• Conducted regular store audits to ensure compliance with company policies and visual presentation standards.
• Enhanced store aesthetics by designing and implementing visually appealing merchandise displays.
• Oversaw window displays that captured shopper attention, driving foot traffic into the store.
• Streamlined internal communication processes within the visual merchandising team, resulting in increased efficiency and improved collaboration between departments.
• Created eye-catching signage and promotional materials that effectively communicated key messages to customers.
• Adapted quickly to changing market trends by continuously updating product assortments and display concepts accordingly.
• Trained and supervised a team of visual merchandisers, consistently meeting or exceeding company standards for productivity and presentation quality.
• Analyzed sales data and customer feedback to make informed decisions on product placement and display effectiveness.
• Contributed to a positive work environment by fostering teamwork among fellow employees and consistently providing constructive feedback.
• Managed inventory levels efficiently, ensuring optimal product availability and timely replenishment.
• Supervised and trained team of merchandising associates, verifying accuracy and efficiency in work processes.
• Worked with store managers to implement new displays, promotions and store layout changes.
• Monitored and replenished display inventory and restructured according to available stock.
• Managed aesthetically pleasing displays to showcase company products and increase sales.
• Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
• Enhanced overall store appearance by applying careful consideration to product and display locations.
• Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
• Created interior displays to promote products in alignment with corporate sales objectives.
• Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
• Evaluated store performance and made recommendations for changes to optimize sales.
• Managed installation of visual merchandising displays, urging team to with speed and accuracy.
• Organized store merchandise racks by size, style, and color.
• Created visual displays to highlight new and featured products.
• Utilized paper, fabric and props to create displays.
• Used props and lighting to enhance appearance and visibility of displays.
• Monitored store traffic and customer engagement to determine display effectiveness.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Engaged with customers to effectively build rapport and lasting relationships.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
• Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
• Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
• Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
• Managed efficient cash register operations.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Performed cash, card, and check transactions to complete customer purchases.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Counted money in drawers at beginning and end of each shift.
• Redeemed coupons to discount purchases.
• Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
• Facilitated seamless returns and exchanges, maintaining customer trust and loyalty.
• Performed cash, card, and check transactions to complete customer purchases.
• Handled cash with high accuracy and took care to check bills for fraud.
• Learned duties for various positions and provided backup at key times.
• Processed refunds and exchanges in accordance with company policy.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.