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Hi, I’m
Jessica Mills
Operations Manager
Glendale,AZ
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
26
years of professional experience
4
years of post-secondary education
Work History
Surgical Training Institute
Operations Manager
02.2019 - Current
Job overview
- Oversee day to day operations for fleet of mobile medical education and experiential marketing tours including implementation planning, routing, vetting of locations and assurance that all DOT, city, state, and federal guidelines are followed while meeting budgetary restrictions
- Build and maintain infrastructure to support interdepartmental congruency and allow real time analysis of results impacting KPIs
- Ground up build of event management system in Smartsheet including internal and external interface, inventory management, data collection and reporting systems
- Management of client accounts, satisfaction, and retention.
Science Care Inc
Client Services Supervisor
07.2014 - 01.2019
Job overview
- Responsible for supervision and development of the Client Services Order Management Team
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created customer support strategies to increase customer retention.
- Researched best practices and developed strategies to improve program outcomes.
St. Luke’s Behavioral Health Center
Recreation Therapy
07.2007 - 03.2021
Job overview
- Educated patients on creating positive coping skills and healthy personal goals through leisure and recreation modalities.
- Facilitated individual and group recreation therapy sessions to promote independent community-based recreation.
- Recorded and monitored patient progress to document responses to therapy.
- Organized recreation and therapy programs congruent with participants' therapy goals, abilities and personal interests.
- Maintained detailed records outlining patient treatment plans, progress updates, treatment adjustments, goal achievements and outcomes.
Blue Cross Blue Shield of AZ
Manager, Federal Employee Program
07.2005 - 06.2007
Job overview
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Leveraged data and analytics to make informed decisions and drive business improvements.
CIGNA HealthCare
National Accounts Manager
07.1997 - 12.2004
Job overview
- Resolved complex problems to positively impact sales and business direction.
- Complied with policies and quality standards to maintain consistency in quality of services.
- Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps.
- Identified staff requirements and worked with human resource department to initiate recruitment and training processes.
- Performed projects under-budget and on-time, maximizing efficiencies of print campaigns.
Education
Shadow Mountain High SchoolPhoenix, AZ
High School Diploma
09.1991 - 05.1995
University of PhoenixTempe, AZ
No Degree from Psychology
05.2001
Skills
Risk analysis and management
Management information systems
Project development and life cycle
Work flow planning
Strategic partnerships
Performance Evaluations
Strategic planning
Project planning and development
Advanced training in Smartsheet
Operations management
Superb time management skills
Additional Information
- Additional Skills, Education and references available upon request.
Software
Smartsheet Certified
GSuite
Timeline
Operations Manager
Surgical Training Institute
02.2019 - Current
Client Services Supervisor
Science Care Inc
07.2014 - 01.2019
Recreation Therapy
St. Luke’s Behavioral Health Center
07.2007 - 03.2021
Manager, Federal Employee Program
Blue Cross Blue Shield of AZ
07.2005 - 06.2007
University of Phoenix
No Degree from Psychology
05.2001
National Accounts Manager
CIGNA HealthCare
07.1997 - 12.2004
Shadow Mountain High School
High School Diploma
09.1991 - 05.1995