Jessica Mills

Make sure the physicians and patients are in compliance with all Insurances.

Making sure patients that are diabetics have their a1c done every 91 days, etc

• Coordinated patient referrals to specialists, ensuring timely access to care.
• Managed electronic health records, maintaining accuracy and confidentiality of patient information.
• Communicated effectively with patients and providers to facilitate seamless referral processes.
• Scheduled appointments for patients, optimizing clinic workflow and resource utilization.
• Assisted in resolving referral-related issues, enhancing patient satisfaction and service quality.
• Educated patients on referral procedures, fostering understanding and compliance with care plans.
• Monitored referral outcomes, identifying trends for process improvement initiatives.
• Scheduled appointments with specialists on behalf of clients.
• Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
• Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
• Processed referral requests from patients, doctors and other health care professionals.
• Called insurance companies to get precertification and other benefits information on behalf of patients.
• Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
• Developed and maintained strong working relationship with referral sources to streamline processing.
• Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
• Monitored referrals to foster timely completion and followed up with physicians to facilitate.