Jessica Mills-Conner
Beaver,WV
Summary
Accomplished Associate Director at IQVIA, adept in project management and strategic leadership, significantly enhancing team efficiency and operational excellence. Leveraged analytical thinking and relationship building to exceed project deliverables, mentor emerging leaders, and achieve a notable increase in cross-functional team productivity.
Clinical trial experience reviewing medical data is a variety of therapeutic areas including Parkinson's Disease, Chronic Renal Anemia, Non-Small Cell Lung Cancer, Systemic Lupus Erythematosus, Small Cell Lung Cancer, Hepatocarcinoma, Multiple Sclerosis, Amyotrophic lateral sclerosis (ALS) and Refractory Chronic Cough in Phase 2, 3, and 4 clinical trials.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Associate Director Medical Data Review
IQVIA
10.2022 - Current
- Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Managed cross-functional teams for multiple large-scale projects, successfully completing each on time and within budget constraints.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.
- Assessed risks associated with team activities and implemented appropriate procedures to mitigate potential problems.
- Enhanced employee performance through targeted training programs and regular feedback sessions, resulting in higher productivity levels.
- Led team of professionals in special projects and daily operations.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Served as Functional Lead for multiple clinical trails which included tasks such as budget management, staff training, eligibility review, diagnosis adjudication, and data review.
- Performed data review on multiple clinical trials including AE, SAE, AESI, concomitant medications, medical history, laboratory results, ECG results, EDSS scores, and various other therapeutic area assessment tools.
Nurse Practitioner
Vaught Neurological Services
10.2011 - 04.2023
- Performed comprehensive physical examinations and documented patient histories to gather information and identify health issues.
- Ordered and interpreted diagnostic tests to develop and implement treatment plans.
- Prescribed and managed pharmacological and non-pharmacological treatments to treat underlying causes and relieve symptoms.
- Provided medical services and care to patients with chronic and acute conditions.
- Worked with families, caregivers and patients to determine best options for treatment, diagnosis, and prevention.
- Discussed care plans with patients and explained test results and proper use of medications.
- Prevented complications by identifying early warning signs of potential issues through careful examination and history-taking techniques.
- Implemented individualized patient care plans to address assessment findings.
- Managed complex cases involving multiple co-morbidities through diligent monitoring of disease progression and proactive intervention strategies.
- Maintained thorough documentation of all clinical encounters, adhering to HIPAA regulations while facilitating clear communication among team members.
- Appropriately diagnosed and treated variety of diseases and injuries through careful questioning and assessment of patient symptoms.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Developed strong relationships with local specialists to facilitate seamless referral processes when advanced care was required for patients'' wellbeing.
- Coordinated with physicians, specialists, and other medical staff to develop treatment plans for chronic conditions.
- Assessed and diagnosed patients, determining appropriate treatment plans in a timely manner.
- Monitored and evaluated patient progress, adjusting care plans as needed to achieve desired results.
- Advocated for patients to ensure they received necessary resources and support from healthcare providers and insurance companies alike.
- Educated patients on treatment options, medical needs, and non-medical options for treatments and therapy.
- Conducted training sessions for new staff members, ensuring a high standard of care and consistency across the team.
- Implemented innovative approaches for pain management, improving patient comfort during procedures.
- Served as a primary contact for patients requiring urgent or emergent care after hours or during weekends, ensuring continuity of care.
- Streamlined clinic operations by developing efficient workflows that reduced wait times for patients.
- Conducted research to stay current on best practices in the field of nurse practitioner medicine.
- Scheduled and followed up on patient appointments, maximizing continuity of care.
- Facilitated patient referrals to specialists and other healthcare providers.
- Monitored patient condition and progress, ordering appropriate laboratory tests.
Medical Data Review Manager
IQVIA
11.2018 - 10.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Launched quality assurance practices for each phase of development
- Served as Functional Lead for multiple clinical trails which included tasks such as budget management, staff training, eligibility review, diagnosis adjudication, and data review.
- Performed data review on multiple clinical trials including AE, SAE, AESI, concomitant medications, medical history, laboratory results, ECG results, EDSS scores, and various other therapeutic area assessment tools.
Registered Nurse, Intensive Care Unit
Raleigh General Hospital
05.2005 - 10.2011
- Handled ventilator support, feeding tubes and central lines.
- Assisted physicians with bedside procedures, ensuring accurate treatment administration and timely patient recovery.
- Demonstrated advanced critical thinking skills while managing complex clinical situations involving multiple organ systems failures in critically ill patients.
- Administered medications and treatments as prescribed by physicians.
- Improved patient outcomes by developing and implementing individualized care plans for critically ill patients.
- Reduced patient complications by promptly identifying changes in condition and initiating appropriate interventions.
- Identified patients' current needs through careful observation, vitals monitoring and discussions with loved ones or patients.
- Facilitated smooth patient transitions from the ICU to other units by providing detailed reports and recommendations for ongoing care.
- Enhanced ICU team efficiency by providing continuous education on best nursing practices and protocols.
- Streamlined workflow by efficiently prioritizing tasks during high-stress situations, leading to better overall performance of the ICU team.
- Participated in continuing education opportunities to remain current on best practices and advancements within the field of critical care nursing.
- Mentored new nursing staff, facilitating smooth integration into the ICU unit and promoting a supportive workplace culture.
- Administered medications accurately and effectively, preventing adverse reactions through careful monitoring of drug interactions.
- Maintained confidentiality of sensitive patient information in accordance with HIPAA regulations while fostering trust between medical staff and patients families.
- Supported needs of medically complex patients with skilled nursing care.
- Served as an effective liaison between patients, families, and healthcare professionals to ensure clear communication of relevant information.
- Delegated work to nursing support staff and monitored performance to protect patients and maintain optimal care standards.
- Supervised new employees and student nurses to promote adherence to established patient care standards and practices.
- Delivered age-appropriate medical care for adult, adolescent, and geriatric ICU patients.
- Conducted patient assessments, recorded vitals, and analyzed records and charts to define care requirements.
- Administered medications and treatments as ordered by physician.
- Assessed and documented changes in patient's condition and prepared patient for transfer to higher level of care.
Adjunct Clinical Nursing Instructor
Mountain State University
01.2008 - 01.2011
- Delivered information and valuable instructions to students during clinical rotations.
- Oriented and provided instruction to students during clinical rotations.
- Assessed student knowledge levels and abilities with detailed assessments.
- Contributed educational and clinical expertise to help optimize training courses and boost student learning.
- Supported student educational and vocational planning to help each optimize learning strategies and reap long-term career benefits.
- Facilitated engaging discussions on current healthcare trends and practices, promoting critical thinking among students.
- Enhanced student clinical performance by providing thorough instruction and hands-on guidance in various nursing procedures.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing education and patient care.
- Maintained accurate records of student attendance, participation, assignments, and exam scores to track progress throughout the semester.
- Implemented evidence-based teaching strategies to effectively convey complex nursing concepts.
- Served as a role model for nursing students by demonstrating professionalism, ethical behavior, and effective communication skills in all interactions.
- Connected classroom knowledge to real-life scenarios during clinical rotations by guiding students through hands-on practice of essential nursing skills.
Registered Nurse
Summers County ARH
06.2006 - 12.2009
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Oversaw delivery of care for patients on medical-surgical unit , emergency room and ICU by providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Monitored patient reactions after administering medications and IV therapies.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
Adjunct Faculty Nursing Clinical Instructor
Bluefield State College
08.2008 - 05.2009
- Developed strong rapport with students by maintaining open communication channels and demonstrating empathy towards their unique challenges.
- Evaluated student performance through assessments, providing timely feedback and individualized coaching to promote academic success.
- Collaborated with interdisciplinary teams to provide students with diverse clinical experiences, fostering well-rounded skill sets.
- Mentored and guided students through challenging clinical rotations, offering support and constructive feedback for continuous improvement.
- Served as a liaison between the nursing program and clinical sites, establishing partnerships for enhanced student experiences.
- Promoted a culture of safety within the clinical setting by emphasizing adherence to established protocols and ethical guidelines..
- Assessed student knowledge levels and abilities with detailed assessments.
- Contributed educational and clinical expertise to help optimize training courses and boost student learning.
- Oversaw laboratory and clinical environments to help students advance knowledge and abilities.
Nurse Extern
Raleigh General Hospital
05.2004 - 05.2005
- Assisted with activities of daily living by helping patients with bathing, changing clothes, eating, and daily hygiene tasks.
- Assisted with patient ambulation and use of mobility assistance aids to reduce risks.
- Monitored patient vital signs and reported any changes to nursing staff.
- Observed and reported any changes in patient condition to proactively address potential risks.
- Collaborated with supervising nurses to ensure quality care for all patients on the unit.
- Promoted a safe and comfortable environment for patients by adhering to infection control protocols and maintaining cleanliness within the facility.
- Demonstrated adaptability by working seamlessly across various clinical units based on staffing needs or volume fluctuations within the hospital setting.
- Provided compassionate care to patients during difficult times, promoting emotional well-being and recovery.
- Checked patient status to report signs and symptoms of adverse reactions to medication.
- Handled specimen collection and prepared for transport to facilitate laboratory testing.
- Effectively managed time and resources to provide optimal patient care during high-volume shifts, ensuring timely provision of necessary interventions.
- Assessed patients and assisted in devising treatment methods designed to reduce pain and discomfort.
- Practiced patient care by taking vital signs and providing wound care for patients.
- Performed wound care treatments effectively, promoting proper healing while minimizing infection risks.
- Provided emotional support to family members during critical situations, fostering trust and open communication among caregivers, patients, and families.
- Mentored new nurse externs, sharing best practices and guiding their professional development.
- Managed patients recovering from medical or surgical procedures.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Evaluated patient histories, complaints, and current symptoms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Nurse Extern
Charleston Area Medical Center
05.2003 - 05.2005
- Assisted with activities of daily living by helping patients with bathing, changing clothes, eating, and daily hygiene tasks.
- Assisted with patient ambulation and use of mobility assistance aids to reduce risks.
- Monitored patient vital signs and reported any changes to nursing staff.
- Observed and reported any changes in patient condition to proactively address potential risks.
- Collaborated with supervising nurses to ensure quality care for all patients on the unit.
- Promoted a safe and comfortable environment for patients by adhering to infection control protocols and maintaining cleanliness within the facility.
- Documented and communicated patient information in EMR system for accurate tracking.
- Monitored and documented patient intake and output levels and reported concerns to care team.
- Demonstrated adaptability by working seamlessly across various clinical units based on staffing needs or volume fluctuations within the hospital setting.
- Provided compassionate care to patients during difficult times, promoting emotional well-being and recovery.
- Checked patient status to report signs and symptoms of adverse reactions to medication.
- Handled specimen collection and prepared for transport to facilitate laboratory testing.
- Effectively managed time and resources to provide optimal patient care during high-volume shifts, ensuring timely provision of necessary interventions.
- Performed wound care treatments effectively, promoting proper healing while minimizing infection risks.
- Provided emotional support to family members during critical situations, fostering trust and open communication among caregivers, patients, and families.
- Managed patients recovering from medical or surgical procedures.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Mentored new nurse externs, sharing best practices and guiding their professional development.
- Evaluated patient histories, complaints, and current symptoms.
Education
Master of Science - Family Practice Nurse Practitioner
Marshall University
Huntington, WV05.2011
Bachelor of Science - Nursing Science
Mountain State University
Beckley, WV05.2005
Skills
- Project Management
- Strategic leadership
- Analytical Thinking
- Coaching and Mentoring
- Team Collaboration and Leadership
- Critical Thinking
- Budget Management
- Data Collection
- Data Analysis
- MS Office
- Regulatory Compliance
- Patient Education
- Ability to perform a Medical History Assessments
- Ability to obtain a Medical Diagnosis
- Medical Management
- Medication Management
- Physical Exams
Accomplishments
- IQVIA Impact Program Bronze Award, 2024
- IQVIA Impact Program Silver Award, 2023
- IQVIA Impact Program Silver Award, 2023
- Merck/IQVIA Recognition Award, 2021
- IQVIA Impact Program Gold Award, 2021
- TBPH/IQVIA Contributions to Quality Award, 2020
- National Advanced Practice Counsel for Aubagio, 2017
Affiliations
- American Academy of Neurology
Certification
- Registered Nurse, 2005
- Family Nurse Practitioner, 2011
Timeline
Associate Director Medical Data Review
IQVIA
10.2022 - Current
Medical Data Review Manager
IQVIA
11.2018 - 10.2022
Nurse Practitioner
Vaught Neurological Services
10.2011 - 04.2023
Adjunct Faculty Nursing Clinical Instructor
Bluefield State College
08.2008 - 05.2009
Adjunct Clinical Nursing Instructor
Mountain State University
01.2008 - 01.2011
Registered Nurse
Summers County ARH
06.2006 - 12.2009
Registered Nurse, Intensive Care Unit
Raleigh General Hospital
05.2005 - 10.2011
Nurse Extern
Raleigh General Hospital
05.2004 - 05.2005
Nurse Extern
Charleston Area Medical Center
05.2003 - 05.2005
Master of Science - Family Practice Nurse Practitioner
Marshall University
Bachelor of Science - Nursing Science
Mountain State University