Jessica Minor
Malvern,OH
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for a proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
27
27
years of professional experience
Work History
Account Executive
Marsh & McLennan Agency
05.2022 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Collaborated with internal teams to develop account strategy.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Prepared additional quotes for current clients to upsell products and services.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Created and executed account strategies to translate organizational goals into client activities.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Attended monthly sales meetings and quarterly sales trainings.
PRODUCER/Office Manager
McBane Insurance Services
09.2015 - 04.2022
- Managed existing accounts, wrote new accounts for personal, commercial, and life insurance.
- Developed and maintained meaningful customer relationships
- Managed and maintain a positive and motivating work environment
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Associate Agent
Kim Davis Agency
10.2011 - 09.2015
- Managed, wrote, and maintained accounts
- Maintained a positive attitude with both customers and co-workers.
Pharmacy Technician
Jobes Pharmacy
10.1996 - 10.2011
- Assisted patients with questions on medication and coverage concerns
- Assisted pharmacist with medication fills.
Education
CLCS Designation
Hartford School of Insurance
01.2023
Property and Casualty and Life and Health License -
Hondros College of Business
10.2011
Medical Assisting -
Stark State College
High School Graduate -
Carrollton High School
05.1995
Skills
- Customer Relationships
- Needs Assessments
- Account Planning
- Insurance Expertise
- Leadership
- Written and Verbal Communication
- Goals and Performance
- Sales Strategies
- New Business Opportunities
- Customer Presentations
Timeline
Account Executive
Marsh & McLennan Agency
05.2022 - Current
PRODUCER/Office Manager
McBane Insurance Services
09.2015 - 04.2022
Associate Agent
Kim Davis Agency
10.2011 - 09.2015
Pharmacy Technician
Jobes Pharmacy
10.1996 - 10.2011
CLCS Designation
Hartford School of Insurance
Property and Casualty and Life and Health License -
Hondros College of Business
Medical Assisting -
Stark State College
High School Graduate -
Carrollton High School
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