Jessica Minor
Slaughter,LA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Mobile Phlebotomist
Baton Rouge General
Baton Rouge, Louisiana
01.2023 - 11.2023
- Customer Service/Patient Care
- Traveling to different Nursing Homes, Rehabs, Detox Centers to obtain blood, urine, and/or stool samples
- Being able to read doctor’s orders to collect test samples
- Obtain blood samples via venipuncture on age variety patients
- Collect urine samples
- Verify patients using two identifiers
- Accessioning
- Entering patient data
- Route blood samples to appropriate department for testing
- Clean/disinfect laboratory
- Ordering, distributing, stocking, and organizing all supplies needed at several locations
- Comply with HIPAA & OSHA regulations
Environmental Supervisor
St. Francisville Country Manor
St. Francisville, Louisiana
04.2021 - 10.2022
- Customer Service/Resident Care
- Coordinated daily workflow through task prioritization and concise scheduling
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time
- Maintained required records of work hours, budgets and payrolls
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment
- Evaluated employee (approx
- 12) performance and recommended promotions, transfers and dismissals
- Developed and maintained courteous and effective working relationships
- Assigned workloads, maintained performance management and reviewed daily activity reports
- Created plans and communicated deadlines to complete projects on time
- Developed team communications and information for meetings
Lead Patient Service Supervisor
Cura Hospitality
Baton Rouge, Louisiana
05.2018 - 04.2021
- Company Overview: (Woman’s Hospital) & Jackson, Louisiana (Eastern Louisiana Mental Health Systems)
- Customer Service/Patient Care
- Monitored production to check safety, standardized production and appropriate portioning
- Consulted with dietitians to plan menus appropriate for patient needs
- Interviewed, hired and trained dietary personnel to provide optimal service
- Visited with residents to inquire about satisfaction, quality and personal preferences
- Monitored food preparation, production and plating for quality control
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments
- Directed activities of team of skilled kitchen workers preparing and serving meals
- Controlled food costs and managed inventory
- Collaborated with team members to achieve target results
- Resolved problems, improved operations and provided exceptional service
- Exceeded goals through effective task prioritization and great work ethic
- Managed team of employees (approx
- 20), overseeing hiring, training and professional growth of employees
- (Woman’s Hospital) & Jackson, Louisiana (Eastern Louisiana Mental Health Systems)
Convenience Store Assistant Manager
Tim's Food Mart
Baton Rouge, LA
12.2014 - 01.2018
- Customer Service
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement
- Interviewed, hired and trained staff associates (approx
- 8) and equipped to comply with company policies and procedures
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Rotated merchandise and displays to feature new products and promotions
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Processed payments for credit and debit cards and returned proper change for cash transactions
- Evaluated suppliers to maintain cost controls and improve operations
Convenience Store Manager
Danny's 2 Go
Slaughter, LA
03.2009 - 11.2014
- Customer Service
- Completed daily paperwork on sales reporting, banking and payroll reporting
- Protected employees and customers by providing safe and clean store environment in bathrooms, on shelves, floors and fridge doors and around store entrance
- Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations
- Managed employee hours to set schedule and store operation budget appropriately, personally covering cashier shifts and general store duties to minimize store labor cost during slow hours
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Established team priorities, maintained schedules and monitored performance
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Supervised staff of 10+ personnel by implementing company policies, protocols, work rules and disciplinary action
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
Education
Phlebotomy -
Baton Rouge School of Phlebotomy
Baton Rouge, LA02.2023
High School Diploma -
Jackson High School
Jackson, LA05.2002
Skills
- Customer Service
- Cleaning Techniques
- Performance Improvement
- Team Leadership
- Incident Reports
- Maintain Records
- Quality Inspection and Control
- Multi-Line Telephone Systems
- OSHA
- HIPAA
- Quality control
- Maintaining confidentiality
- Communication proficiency
- Time management
- Organization and planning
- Multitasking efficiency
- Schedule development
- Department organization
- Employee motivation
- Priority management
- Financial management
- Attention to detail
- Workflow management
- Decision-making
- Staff discipline
- Training and mentoring
- Coaching and mentoring
- Staff management
- Team building
- Goal oriented
- Safety protocols
- Conflict resolution
Certification
- CPR/BLS Certified
References
References available upon request.
Timeline
Mobile Phlebotomist
Baton Rouge General
01.2023 - 11.2023
Environmental Supervisor
St. Francisville Country Manor
04.2021 - 10.2022
Lead Patient Service Supervisor
Cura Hospitality
05.2018 - 04.2021
Convenience Store Assistant Manager
Tim's Food Mart
12.2014 - 01.2018
Convenience Store Manager
Danny's 2 Go
03.2009 - 11.2014
Phlebotomy -
Baton Rouge School of Phlebotomy
High School Diploma -
Jackson High School
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