JESSICA MINTER
Birmingham,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Mber Care Specialist IV
Florida Blue - Blue Cross Blue Shield Of Florida
Remote
03.2022 - Current
- Conducted full claim investigations and reported updates and legal actions.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
SENIOR CUSTOMER SERVICE CONSULTANT
WAYFAIR COMPANY- CALL CENTER
Remote
06.2020 - 09.2021
- Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
FINANCIAL RELATIONSHIP SPECIALIST
REGION’S BANK
Birmingham, AL
11.2018 - 05.2020
- Worked with clients to support understanding of rationale and details of financial strategies.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Associate Cashier
Lowe's
Bessemer, AL
02.2011 - 11.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Greeted customers and responded to requests for information.
- Worked flexible schedule and extra shifts to meet business needs.
- Processed credit card,debit card and gift certificate payments with electronic computer system.
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
Associate of Science -
T.A. Lawson State Community College
Birmingham, AL05.2018
High School Diploma -
Hueytown High School
Hueytown, AL05.2010
Skills
- Registration and Scheduling
- Resolving Problems
- Calm and Effective Under Pressure
- Communicating to Patients and Families
- Healthcare Terminology
- Past Due Balance Management
- Insurance Claim Forms Review
- Calm and Professional Under Pressure
- Searching Records
Timeline
Mber Care Specialist IV
Florida Blue - Blue Cross Blue Shield Of Florida
03.2022 - Current
SENIOR CUSTOMER SERVICE CONSULTANT
WAYFAIR COMPANY- CALL CENTER
06.2020 - 09.2021
FINANCIAL RELATIONSHIP SPECIALIST
REGION’S BANK
11.2018 - 05.2020
Customer Service Associate Cashier
Lowe's
02.2011 - 11.2018
Associate of Science -
T.A. Lawson State Community College
High School Diploma -
Hueytown High School
Similar Profiles
Christina FredericChristina Frederic
Medicare Appeals & Grievances Coordinator at Florida Blue - Blue Cross Blue Shield Of FloridaMedicare Appeals & Grievances Coordinator at Florida Blue - Blue Cross Blue Shield Of Florida
Abdo TaressaAbdo Taressa
Customer Service Representative at Florida Blue - Blue Cross Blue Shield Of FloridaCustomer Service Representative at Florida Blue - Blue Cross Blue Shield Of Florida
Heath WesenbergHeath Wesenberg
Business Support Analyst II at Florida Blue - Blue Cross Blue Shield Of FloridaBusiness Support Analyst II at Florida Blue - Blue Cross Blue Shield Of Florida
Mercedes RaysorMercedes Raysor
Clinical Support IV at Florida Blue - Blue Cross Blue Shield Of FloridaClinical Support IV at Florida Blue - Blue Cross Blue Shield Of Florida
Harris SmithHarris Smith
Special Assistant at The Office of Senator Tommy TubervilleSpecial Assistant at The Office of Senator Tommy Tuberville