Jessica Mintz
La Vergne,Tennessee
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Senior Benefits Specialist
Best Friends Animal Society
09.2023 - Current
- Administer the company's Benefits program such as health, disability, life insurance, health savings and retirement plans for 800+ employees.
- Conduct regular audits of benefits data and monthly reconciliation of vendor invoices, maintaining high levels of accuracy in recordkeeping.
- Analyze market trends to stay current on industry best practices for competitive benefit offerings.
- Manage open enrollment periods, ensuring timely communication and smooth transitions for employees.
- Explain benefits to plan participants in easy to understand terms in order to educate each on available options.
- Build relationships with vendors to foster quality service delivery.
- Lead new hire benefits orientations to promote understanding of coverage and options.
- Implemented wellness initiatives that contributed to improved employee health and reduced absenteeism.
HR Generalist/Benefits Specialist
Lipman Family Farms
Immokalee, FL
06.2019 - 09.2023
- Administered the Benefits program for over 900 employees effectively, ensuring accurate enrollment and timely processing of claims.
- Implemented 'Benefits Boot Camp', an Open Enrollment event for employees and vendors to help employees with the selection of benefit packages based on their budget and needs
- Lead ADA, 40K and I-9 audits, new hire orientations and various training sessions.
- Liaised with HR and payroll to coordinate and manage employee leaves of absence.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
- Maintained compliance with federal regulations regarding FMLA, ADA, and other relevant laws governing employee benefits, reducing potential risks to the company.
Veterinary Hospital Manager
Animal Oasis Veterinary Hospital
Naples, FL
09.2018 - 06.2019
- Partnered with Managing Veterinarians and Vet Tech Leader to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service.
- Lead by example in regards to client appointment scheduling flow and providing exceptional customer service and patient care while resolving an average of 10 customer issues and concerns a day.
- Assisted with the development of comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
HR Specialist
GEO Group
South Bay, FL
01.2016 - 09.2018
- Lead the in-house recruiting using ATS and reducing turnover rate by thoroughly screening and selecting candidates while identifying the company's hiring needs.
- Partnered with HR management and Warden to ensure policies were followed and staff conflicts resolved.
- Fostered a positive team environment by listening to and communicating with staff and offering an open-door policy.
- Supported the on-site Investigators with the reporting of serious staff misconduct to the OPR and assisted DOC and FDLE auditors to ensure DOC standards were enforced.
- Administered FMLA, Workers Compensation and Benefit programs to 900+ employees.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
Office Manager
SWFL Veterinary Specialist
Bonita Springs, FL
06.2014 - 01.2016
- Successfully promoted the hospital and its services by attending, hosting and coordinating on-site and off-site marketing, networking and community related events.
- Implemented benefit events to assist new and existing employees with all benefits related questions and needs
- Provided exceptional customer service when addressing an average of 20 client inquiries and concerns per day via phone calls or in person.
- Conducted regular inventory assessments of office and pharmacy supplies and ordered necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and new hire onboarding to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Education
B.A. Business Management -
Skills
- Professional demeanor
- Self-motivation
- Interpersonal skills
- Performance management
- Training and development
- Team Building & Leadership
- Effective written and verbal communication
- MS Office 365
- Video Conferencing & Collaboration Platforms
- ADP Workforce, Workday, Cornerstone, ATS, E-Verify, Asana
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteImportant To Me
Healthcare benefitsWork from home optionPaid time offCareer advancementCompany CulturePersonal development programsTimeline
Senior Benefits Specialist
Best Friends Animal Society
09.2023 - Current
HR Generalist/Benefits Specialist
Lipman Family Farms
06.2019 - 09.2023
Veterinary Hospital Manager
Animal Oasis Veterinary Hospital
09.2018 - 06.2019
HR Specialist
GEO Group
01.2016 - 09.2018
Office Manager
SWFL Veterinary Specialist
06.2014 - 01.2016
B.A. Business Management -
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