JESSICA MIRANDA
San Jacinto,CA
Summary
Accomplished Sales Manager offering 15 years of experience developing and maximizing sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
SALES MANAGER
MINI MEGA INC
01.2018 - 12.2022
- Optimized territory management plans by analyzing data on customer demographics, preferences, and buying patterns.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Facilitated business by implementing practical networking techniques.
- Established and cultivated solid business relationships with new or existing customers.
- Implemented systems and procedures to increase sales.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Maintained accurate records of customer transactions for reporting purposes.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Developed and managed relationships with customers to increase customer loyalty.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Identified and resolved discrepancies and errors in customer accounts.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Ensured timely resolution of any discrepancies encountered during daily financial audits.
- Resolved problems, improved operations and provided exceptional service.
- Gained extensive knowledge in data entry, analysis and reporting.
GENERAL MANAGER
SELECT DISTRIBUTION INC
05.2009 - 12.2017
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Analyzed market trends and competitor activities to create competitive advantages.
- Developed and maintained relationships with customers and suppliers through account development.
- Assisted in recruiting, hiring and training of team members.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Developed and implemented strategies to increase sales and profitability.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Education
High School Diploma -
POMONA HIGH SCHOOL
POMONA, CA07.2003
Skills
- Analytical problem solver
- Sales processes
- Sales Quota Management
- Sales Tracking
- Customer Order Management
- Account Servicing
Certification
- CCA - Certified Coding Associate
Timeline
SALES MANAGER
MINI MEGA INC
01.2018 - 12.2022
GENERAL MANAGER
SELECT DISTRIBUTION INC
05.2009 - 12.2017
High School Diploma -
POMONA HIGH SCHOOL