Jessica Miranda
Fort Worth
Summary
A Customer Service Representative with six years of experience, specializing in sales, communication, and client relations. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure satisfaction. Dedicated and highly motivated individual with outstanding customer service skills and experienced to be a great asset to any team. In my previous roles in customer service I've always gone above and beyond for customers.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
LT Men's Clinic
06.2022 - 05.2024
- Welcomed guests in a friendly and professional manner
- Handled customer inquiries, complaints, and requests in a courteous and timely manner
- Scheduled and confirmed appointments and maintained accurate records
- Provided general administrative and clerical support
- Maintained office equipment and supplies
- Ensured the front desk and lobby area were kept clean and orderly
- Answered incoming calls and directed them to the appropriate personnel
- Processed payments and balanced cash drawer
- Collected and distributed mail and packages
- Managed customer issues and inquiries in a timely and accurate manner
- Followed up with customers to ensure all their questions and concerns were addressed
- Maintained customer records and updated customer information
- Provided product and service information to customers
Cashier
Vans
08.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
Customer Service Representative
United Auto Credit
12.2017 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Diploma -
Richland High School
06.2013
Skills
- Customer service skills
- Excellent leadership
- Problem solving
- Microsoft Word
- Google Gmail
- Google Hangouts
- Microsoft Office Suite with Excel
- Canon MF455dw Monochrome Printer
Timeline
Front Desk Receptionist
LT Men's Clinic
06.2022 - 05.2024
Cashier
Vans
08.2021 - 02.2022
Customer Service Representative
United Auto Credit
12.2017 - 04.2021
Diploma -
Richland High School
Similar Profiles
HALEY HOWZEHALEY HOWZE
MEDICAL ASSISTANT / OFFICE MANAGER at VENTURIS CLINIC / ALPHA MEN'S CLINICMEDICAL ASSISTANT / OFFICE MANAGER at VENTURIS CLINIC / ALPHA MEN'S CLINIC
Ebony BallardEbony Ballard
Medical Assistant at Men's T ClinicMedical Assistant at Men's T Clinic
Vernon WilliamsVernon Williams
Clinic Manager at Tennessee Men's ClinicClinic Manager at Tennessee Men's Clinic
Abdulla ShafieAbdulla Shafie
Front Desk Personal at Plant fitnessFront Desk Personal at Plant fitness
Joshua RodriguezJoshua Rodriguez
Forklift Operator at Liberty PackagingForklift Operator at Liberty Packaging