Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Receptionist

Jessica Mitchell

Princeton,KY

Summary

Dedicated to customer Service and providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Have held several different positions over the years, but always been a valued employee dedicated to having day to day operations run as smoothly as possible.

Overview

12
12
years of professional experience

Work History

Receptionist

Luna Veterinary Services
Princeton , KY
10.2021 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Counted and labeled prescriptions with correct item and quantity.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Manager

Posh
Princeton , Ky.
09.2019 - 08.2021
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Graphic design for orders of shirts, logos, vinyl decals, ect.
  • Customer service such as answering phones, taking orders and payment over the phone and online billing.
  • Other tasks as assigned by the owner of the shop.

In-Home Childcare Provider

Self Employed
Princeton , KY
11.2016 - 09.2019
  • Enforced rules to teach good manners and maintain safe environment.
  • Secured indoor and outdoor premises to protect children.
  • Tidied up, washed hands and assisted children in bathroom.
  • Kept children safe and secure at all times.
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Taught children how to complete basic crafts such as paintings, drawings and decorations.

Pharmacy Technician

CVS Pharmacy
Princeton , Ky.
09.2008 - 08.2014
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Transmitted daily bulk orders to maintain inventory levels.
  • Prepared prescription transfers to other pharmacies.
  • Used 8-point check system to verify labeled prescriptions.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Prepared prescription labels, promoting accuracy in medication administration and dosing.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Prepared pricing and instruction labels for placement on prescriptions.

Records Clerk- Co-op Student

Pennyroyal Mental Health Center
Princeton , Ky.
06.2007 - 05.2008
  • Retrieved, sorted, copied, and filed all documents and paperwork.
  • Created or updated records with new files or information.
  • Strictly adhered to confidentiality dictations to safeguard information.
  • Managed all paperwork and accurately filed each piece alphabetically and according to significance.
  • Scanned images and documents with careful attention to clear scans and to correct document naming conventions.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Maintained filing systems for electronic and hard copy documents for organized recordkeeping.

Education

High School Diploma -

Caldwell County High School
Princeton, KY
05.2008

Skills

  • Marketing
  • Project management
  • Sales Techniques
  • Data management
  • Visitor and Customer Relations
  • Call Answering and Routing
  • Data Entry and Database Software
  • Greeting and Seating Clients
  • Patient Information Collection
  • Billing and Payment Processing
  • Appointment Confirmation
  • Multi-Line Telephone Skills

Hobbies

I enjoy traveling with my family and I also enjoy crafting- wood engraving and making vinyl decals and shirts for friends and family. I love animals and children and always strive to make others laugh and enjoy their day. I value each day here that I have been given.

Timeline

Receptionist

Luna Veterinary Services
10.2021 - Current

Manager

Posh
09.2019 - 08.2021

In-Home Childcare Provider

Self Employed
11.2016 - 09.2019

Pharmacy Technician

CVS Pharmacy
09.2008 - 08.2014

Records Clerk- Co-op Student

Pennyroyal Mental Health Center
06.2007 - 05.2008

High School Diploma -

Caldwell County High School

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Jessica Mitchell