Jessica Mitchell
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior.
Overview
8
8
years of professional experience
Work History
Substitute Teacher
HeadStart Of Greater Dallas
11.2022 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Sales Associate
Spectrum
04.2023 - 05.2024
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Customer Service Representative
CVScaremark
01.2021 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
Special Needs School Bus Monitor
CFB-ISD
06.2018 - 08.2019
- Assisted in maintaining an orderly and safe environment for students while traveling to and from school.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Ensured timely pick-up and drop-off of students by effectively communicating with the bus driver regarding route changes or adjustments.
- Worked with bus driver and parents to meet specialized needs of passengers.
- Enforced [State] safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
Office Assistant
Educational Products Inc
03.2016 - 07.2018
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
Education
Certificate Class - Customer Service
Dallas College
Dallas, TX05.2023
Certificate Class - Business Communications
Dallas College
Dallas, TX05.2023
Associate of Arts - Early Childhood Education
Dallas College
Dallas, TX05.2022
Skills
- Classroom Management
- Adaptable
- Relationship building and management
- Student Engagement
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Problem Resolution
- Multi-tasking strength
- Excellent people skills
- Organizing and Categorizing
- Verbal Communication
Timeline
Sales Associate
Spectrum
04.2023 - 05.2024
Substitute Teacher
HeadStart Of Greater Dallas
11.2022 - Current
Customer Service Representative
CVScaremark
01.2021 - 04.2023
Special Needs School Bus Monitor
CFB-ISD
06.2018 - 08.2019
Office Assistant
Educational Products Inc
03.2016 - 07.2018
Certificate Class - Customer Service
Dallas College
Certificate Class - Business Communications
Dallas College
Associate of Arts - Early Childhood Education
Dallas College
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