JESSICA MITCHELL
Detroit,MI
Summary
Driven and versatile professional with extensive experience across roles such as Quality Inspector at L&M MANUFACTURING and Electrical Technician. Excelled in product inspection, electrical troubleshooting, and customer service, enhancing operational efficiency and customer satisfaction. Demonstrates strong critical thinking and excellent communication, ensuring high standards of quality and safety in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Quality Inspector
L&M MANUFACTURING
02.2024 - Current
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Inspected outbound shipments and conducted random sampling of product quality.
- Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
- Assisted in training new Quality Inspectors, sharing knowledge of best practices and industry standards.
- Recorded defects and coordinated issue resolution with development team and functional leads.
Electrical Technician
J L Home InstallationLLC
01.2020 - 10.2024
- Installed electrical conduit and wiring for power, controls, and lighting.
- Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
- Tested wiring and other system parts for electrical flow and function.
- Disconnected and removed motors and pumps.
- Tested, troubleshot, and calibrated equipment in shop and field.
- Installed electrical wiring through conduits and holes in both flooring and walls.
- Maintained detailed records of all repairs, maintenance tasks, and inventory for accurate tracking purposes.
- Performed preventive maintenance tasks to verify proper working condition of electrical panels and conduits.
- Obtained measurements and readings using volt and ohm meters, meggers, IC testers and dial indicators.
- Interpreted blueprints, schematics, drawings, and layouts to complete repairs.
Parts Sales Manager
AUTOZONE
08.2023 - 02.2024
- Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
Customer Service Representative
LOWES
03.2019 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Quality Technician
Crown Staffing
03.2015 - 09.2017
- Sampled materials and products to conduct in-depth measurements and tests.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
Education
ELECTRICAL TECH
DORSEY COLLEGE
Detroit, MI01.2019
High School Diploma -
BRADFORD ACADEMY
Southfield, MI06.2011
Skills
- Product Inspection
- Visual Inspection
- Tool use understanding
- Excellent mathematical skills
- Electrical Troubleshooting
- Electrical Installation
- Hand and power tools
- Electrical Installations
- Electrical Safety
- Electrical testing
- Team Player
- Equipment Troubleshooting
- Conduit Bending
- Motor Controls
- Warehouse Management
- Task Delegation
- Sales Reporting
- Pricing strategy
- Sales Promotion
- Ordering parts
- Customer Service
- Customer Relations
- Inventory Restocking
- Multitasking
- Dependable and Responsible
- Flexible and Adaptable
- Computer Skills
- Critical Thinking
- Excellent Communication
- READ AND INTERPRET BLUEPRINT ENSURE ACCURACY
Certification
- [ELECTRICAL TECHNICIAN] Training - 01/2019-11/2020
Timeline
Quality Inspector
L&M MANUFACTURING
02.2024 - Current
Parts Sales Manager
AUTOZONE
08.2023 - 02.2024
Electrical Technician
J L Home InstallationLLC
01.2020 - 10.2024
Customer Service Representative
LOWES
03.2019 - 10.2023
Quality Technician
Crown Staffing
03.2015 - 09.2017
ELECTRICAL TECH
DORSEY COLLEGE
High School Diploma -
BRADFORD ACADEMY