Jessica Mitchell
Madison,AL
Summary
To seek and maintain a full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Biller and Coder
Jefferson County Department of Health
06.2022 - Current
- Preparing and submitting billing data and medical claims to insurance companies
- Ensuring each patient's medical information is accurate and up-to-date
- Preparing bills and invoices and document amounts due to medical procedures and services
- Generate revenue by making payment arrangements, collecting accounts, and monitoring and pursuing delinquent accounts.
- Collect delinquent accounts by establishing payment arrangements with patients, monitoring payments, and following up with patients when payment lapses occur.
- Utilize collection agencies and small claims courts to collect accounts by evaluating and selecting collection agencies, determining the appropriateness of pursuing legal remedies and testifying in court cases, when necessary
- Maintain Medicare bad-debt cost report.
- Secure outstanding balance payments for the care of employees.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Reduced claim denials through meticulous verification of patient eligibility and coverage benefits prior to claim submission.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Contributed to team efficiency by maintaining organized records of patient accounts, billing statements, and payment statuses.
- Played a pivotal role in maintaining positive cash flow within the organization by ensuring timely submission of clean claims and diligent follow-ups on outstanding payments.
- Expedited payment processing by promptly addressing any discrepancies or issues raised by insurance carriers.
- Provided support to administrative staff by ensuring proper handling of sensitive patient data according to HIPAA regulations.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
- Verified accuracy of patient information in medical records.
- Followed up with medical staff regarding missing information in patient records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Maintained high levels of customer satisfaction through prompt resolution of disputes related to charges on patient accounts or insurance claims.
- Developed effective communication channels with insurance companies to facilitate prompt resolution of claim inquiries and disputes.
- Assisted patients with understanding their insurance coverage and financial responsibilities, fostering positive relationships and trust between the practice and its clients.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
Dental Assistant & Administrative Assistant
Jefferson County Department of Health
10.2015 - 06.2022
- Scheduled appointments, verified insurance coverage, and processed payments
- Assisted the dentist in providing high-quality dental care to patients of all ages
- Prepared treatment rooms and sterilized instruments according to established protocols
- Provided chairside assistance for a variety of dental procedures, including fillings, extractions, and root canals
- Took and developed digital X-rays, ensuring high-quality images for accurate diagnosis
- Educated patients on proper oral hygiene techniques and post-operative care instructions
- Managed patient records, including updating medical histories and treatment plans in the dental software system.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Sterile Technician
University of Birmingham
09.2020 - 04.2021
- Collecting used and contaminated equipment, instruments, and supplies for sorting and decontamination
- Manually cleaning supplies of contaminants, removing waste matter, and operating and maintaining decontamination equipment
- Preparing and packing decontaminated supplies for sterilization
- Monitoring and operating sterilization equipment
- Examining supplies meticulously to ensure they are properly cleaned and sanitized
- Testing and reporting any issues or problems with the sterilization equipment
- Sterilizing, preparing, wrapping, and organizing equipment into instrument trays for use during medical procedures
- Preparing and delivering all necessary equipment and instruments for surgeries, examinations, medical procedures, and medical carts
- Maintaining records of sterilization procedures, sterilized items, equipment maintenance, and supplies
- Controlling the inventory, reordering supplies, and checking expiration dates.
- Minimized delays in surgical procedures by efficiently handling urgent requests for specific sterile tools or supplies.
- Contributed to cost-saving initiatives by identifying opportunities for process improvement and resource optimization within the sterile processing department.
- Reduced risk of infection by properly disposing of contaminated materials and maintaining equipment cleanliness.
- Assisted in staff training on proper sterilization techniques, ensuring consistent adherence to best practices.
- Ensured instrument sterility by diligently following established sterilization protocols and procedures.
- Provided support during surgery preparations, ensuring timely availability of sterile equipment when needed.
- Reprocessed reusable medical devices according to manufacturer recommendations, prolonging their lifespan while maintaining sterility standards.
- Played a key role in reducing cross-contamination incidents by carefully separating clean and dirty instruments during processing stages.
- Improved operating room efficiency by effectively managing the inventory and restocking of sterile supplies.
- Demonstrated strong communication skills when coordinating with nursing and surgical staff, ensuring an accurate understanding of their sterilization needs and priorities.
- Safeguarded patient health by performing biological testing on sterilizers regularly, ensuring optimal effectiveness at all times.
- Maintained a clean and organized work environment, adhering to strict safety regulations and guidelines.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Recorded biologicals and test results.
- Inspected sterile package integrity prior to distribution.
- Wrapped trays, instrument packs, and sets.
Dental Assistant & Administrative Assistant
Dr. Genesis Pittman D.M.D. Family Dentistry
10.2014 - 10.2015
- Scheduled appointments, verified insurance coverage, and processed payments
- Assisted the dentist in providing high-quality dental care to patients of all ages
- Prepared treatment rooms and sterilized instruments according to established protocols
- Provided chairside assistance for a variety of dental procedures, including fillings, extractions, and root canals
- Took and developed digital X-rays, ensuring high-quality images for accurate diagnosis
- Educated patients on proper oral hygiene techniques and post-operative care instructions
- Managed patient records, including updating medical histories and treatment plans in the dental software system.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
Education
Associate of Science - Medical Billing And Coding
Herzing University
04.2024
Diploma in Sterile Tech - Sterile Processing Technology
Ashford University
12.2020
Diploma in Dental Assisting - Dental Assisting
Fortis Institute
06.2013
High School Diploma -
P.D. Jackson-Olin High School
05.2011
Skills
- HIPAA Compliance
- Payment posting
- Insurance Verification
- ICD-10 Proficiency
- Claim submission
- Appeals processing
- Medical Coding Expertise
- Procedural Coding
- HCPCS Level II Familiarity
- Commercial Insurance Billing
- Denial Management
- Claims Processing
Certification
Expecting to obtain Certified Coding Specialist (CCS) by end of 2024
Timeline
Medical Biller and Coder
Jefferson County Department of Health
06.2022 - Current
Sterile Technician
University of Birmingham
09.2020 - 04.2021
Dental Assistant & Administrative Assistant
Jefferson County Department of Health
10.2015 - 06.2022
Dental Assistant & Administrative Assistant
Dr. Genesis Pittman D.M.D. Family Dentistry
10.2014 - 10.2015
Associate of Science - Medical Billing And Coding
Herzing University
Diploma in Sterile Tech - Sterile Processing Technology
Ashford University
Diploma in Dental Assisting - Dental Assisting
Fortis Institute
High School Diploma -
P.D. Jackson-Olin High School
Expecting to obtain Certified Coding Specialist (CCS) by end of 2024
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