Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Mitok

Homer Glen,IL

Summary

Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Analyst- Customer Insights and Loyalty-Owned Brand

Walgreens
09.2023 - Current
  • Identified and resolved problems through root cause analysis and research.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Queried databases for information needed for report processing.
  • Researched and adopted new technologies to add value to existing offerings.
  • Focused on Owned Brands to optimize assortment with 52w reporting and quarterly analysis (13 weeks)
  • Gathered, organized and input information into digital database.

Walgreens Analyst- Customer Insights and Loyalty

Walgreens
12.2021 - 09.2023
  • Conduct in-depth analysis of customer data and behavior to identify trends, preferences and patterns with over 100 SKUs
  • Work closely with cross-functional teams to develop customer loyalty programs that align with business goals and objectives
  • Monitor and evaluate customer loyalty program performance and make data-driven recommendations for improvement
  • Develop and maintain customer segmentation models and profiles that inform custom targeting and personalization strategies
  • Create reports and dashboards that summarize customer insights for category managers with over 10 reports
  • Involved in majority of category line review for each department working on 4 categories at a given time
  • Build assortment workbooks to build planograms for departments with recommendations
  • Present findings to cross functional teams and directors including over 20 people at a time
  • Conducted primary and secondary research to better understand customer needs and behaviors.
  • Created customized marketing materials to increase product awareness.
  • Researched and evaluated potential new markets and products. (skin care dupes)

Society of Women Engineers Contractor Inventory Coordinator

Society of Women Engineers
07.2021 - 11.2021
  • Counted and created an inventory system for management for repeat business for one 400 items
  • Analyzed data via excel
  • Created online course work related to STEM for 100+ students.

Aldi Incorporated Lead Associate

Aldi Incorporated
09.2017 - 04.2021
  • Responsible for resolving customer issues to ensure customer satisfaction and promote repeat business for a million dollar store
  • Maintained a positive and upbeat attitude to motivate other workers
  • Met various project deadlines
  • Delegated associate tasks to ensure workflow efficiency
  • Assisted store associates with store projects
  • Processed product inventory orders weekly
  • Managed associate returns, damaged products
  • Responsible for opening and closing of store for 5+ employees
  • Processed daily transactions and balanced cash account.

Education

Bachelor of Arts - Human Resource Management and Psychology

Lewis University
Romeoville, IL
12.2020

Skills

  • Extremely adaptable in ever changing work settings
  • MS Excel, PowerPoint
  • Analytical Thinking
  • Trend Analysis
  • Presentation Development and Delivery
  • Business Operations Analysis
  • Team Collaboration and Leadership
  • Process Improvements

Timeline

Analyst- Customer Insights and Loyalty-Owned Brand

Walgreens
09.2023 - Current

Walgreens Analyst- Customer Insights and Loyalty

Walgreens
12.2021 - 09.2023

Society of Women Engineers Contractor Inventory Coordinator

Society of Women Engineers
07.2021 - 11.2021

Aldi Incorporated Lead Associate

Aldi Incorporated
09.2017 - 04.2021

Bachelor of Arts - Human Resource Management and Psychology

Lewis University

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Jessica Mitok