Jessica Mitrovic
Riverview,United States
Summary
Over ten years of experience in administrative support, customer service and accounting within the automotive sales industry. Known for taking initiative, being team-oriented and meeting critical deadlines.
Overview
20
20
years of professional experience
Work History
Accounting Specialist
Horne BDO
Mobile, AL
02.2022 - Current
- Managed accounts payable and receivable processes to ensure timely financial reporting.
- Reconciled bank statements with internal records, identifying discrepancies for resolution.
- Developed financial reports using accounting software to enhance decision-making accuracy.
- Streamlined invoicing procedures, reducing processing time and improving cash flow efficiency.
Title Specialist
Dealer Tag Agency
Tampa Bay, FL
09.2014 - Current
- Manage customer invoicing and overall department billing and paperwork as it relates to the sales process
- Prepare, complete and send paperwork to DMVs and License and Tag agencies
- Process and maintain vehicle documentation within state-wide registration database and other 3rd party vendors
- Conduct registered sales transactions quickly and accurately in accordance with title agency guidelines
Customer Service Specialist
Grow Financial
Tampa, FL
02.2014 - 09.2019
- Evaluated the quality of Customer Service Representatives' calls from customers; provided feedback to reps on strengths and areas for improvement
- Handled incoming calls from customers and escalated calls when necessary, reducing the average time to resolution
- Developed effective working relationships with internal and external clients
- Promptly handled an average of 70+ customer inquiries and complaints per day with a 97% satisfactory rate
Payroll Clerk
Toyota of Tampa Bay
Tampa Bay, FL
11.2005 - 01.2014
- Operated computerized bookkeeping software maintaining financial records and ledgers
- Ensured employees were paid according to applicable state or federal wage and hour laws
- Provided communication to all managers and employees regarding payroll processing and processing timeline
- Worked with the accounting department to prepare manual paychecks for employees
- Prepared audit summary reports, informal briefings and ad hoc reports to the management and program officials
- Confirmed that all payroll data is being deducted correctly, garnishments are delivered to the correct agency and monitored for an end date or amount
Payables Clerk
Toyota of Tampa Bay
Tampa Bay, FL
11.2005 - 01.2014
- Printed, verified and maintained accounts payable voucher reports, open/aging reports, disbursement reports, and journals
- On a weekly basis, reviewed invoices scheduled for payment and special check requests with Finance team
- Received and answered phone calls from vendors or other departments in regards to payment status of invoices
- Performed full cycle matching, batching, coding, and managing of reports in Excel
Title Clerk
Toyota of Tampa Bay
Tampa Bay, FL
11.2005 - 01.2014
- Processed and registered all vehicle warranties and extended service contracts, maintaining a log of all contracts
- Cross-trained others to handle title clerk daily responsibilities
- Attended seminars held by local licensing bureaus to stay updated on state title regulations
- Prepared stock cards for new and used vehicles
Receptionist
Toyota of Tampa Bay
Tampa Bay, FL
11.2005 - 01.2014
- Facilitated communications between clients, employees and management, directing 50+ calls daily
- Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment
- Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times
Cashier / Sales Associate
Burlington Coat Factory
Tampa, FL
04.2006 - 05.2007
- Counted, organized, and balanced the cash drawer daily; filled out the cashier slip and made deposits while in the presence of a manager or supervisor
- Provided professional, friendly, and courteous service to all customers inside the store and on the phone
- Assisted customers with their purchases, including answering questions, making recommendations, and locating merchandise
Education
Cosmetology
Erwin Technical
Tampa, Florida, United States05.2006
Skills
- Accounts Receivables / Payables
- Knowledge of various Payroll systems
- Automotive tax and title documentation
- Expert in automotive title regulations
- Bilingual – Spanish and English
- Detailed-oriented and self-starter
Timeline
Accounting Specialist
Horne BDO
02.2022 - Current
Title Specialist
Dealer Tag Agency
09.2014 - Current
Customer Service Specialist
Grow Financial
02.2014 - 09.2019
Cashier / Sales Associate
Burlington Coat Factory
04.2006 - 05.2007
Payroll Clerk
Toyota of Tampa Bay
11.2005 - 01.2014
Payables Clerk
Toyota of Tampa Bay
11.2005 - 01.2014
Title Clerk
Toyota of Tampa Bay
11.2005 - 01.2014
Receptionist
Toyota of Tampa Bay
11.2005 - 01.2014
Cosmetology
Erwin Technical