Jessica Mittag
Longwood,FL
Summary
Passionate Business Consultant that provides superior customer success while demonstrating value when cultivating strong relationships with administrators, doctors and other healthcare professionals. Skilled in building rapport quickly and providing excellent quality services consistent with new processes. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Clinical Business Consultant
ModMed
Boca Raton, FL
01.2023 - Current
- Clinical Business Consultant for Enterprise and Strategic Orthopedic and Pain Management Verticals.
- Performed Clinical Process Analyses for practices tailored to specific client needs in order to help them reach their objective goals during implementation.
- Presented workflows to clients for decision-making process to aide smooth implementation process and provided strategic advice to senior management teams on how to streamline operations.
- Created educational material to provide to our clients to assist with workflow adaptation.
- Completed mmPact Reviews and Process Stabilization visits to help optimize workflows and processes post implementation.
- Worked closely with Project Manager and Training Team to help provide superior customer service to our clients.
Training Consultant II
ModMed
Boca Raton, FL
03.2020 - 12.2022
- Lead Training Consultant on Enterprise and Strategic clients for Orthopedic, Pain, and Podiatry Verticals.
- Organized resources for Onsite and Virtual training engagements for clients.
- Assisted Team in Implementation of software.
- Assisted in updating knowledge content for Orthopedic and Pain Verticals.
- Assisted in the onboarding of new employees for Orthopedic, Pain, and Podiatry verticals.
- Attended network-specific events and symposiums to assist new and established clients.
Bartender/Server
Arthur's Catering and Events
Altamonte Springs, FL
10.2012 - 03.2020
- Execute prompt and exceptional customer service during events.
- Facilitate safe alcohol service to event guests.
- Organize and direct team members with event preparation.
- Cultivate relationships with clients resulting in increased referrals.
- Anticipate and exceed clients’ expectations and needs.
Certified Athletic Trainer
Sport Specific Training and Rehabilitation
Winter Park, FL
06.2010 - 03.2020
- Exceeded metric by maintaining clinic productivity over 90% consistency.
- Proficient with electronic documentation on EHR type system to keep records updated.
- Effective presentation and education for patients and employees resulting in productive outcome measures.
- Empathetic clear communication to physician, decision makers, patients and team.
- Superiorly maintain confidentiality per governing compliance and company guidelines.
- Successfully align with potential customers and current to continue to increase revenue and bring on new business.
- Consistent organization, planning and strategizing with regards to schedule and productivity to maintain exceeded metrics.
- Attending network-specific events and symposiums to bring in new business referrals.
- Mentoring and coaching staff and students to achieve success.
Education
Bachelor of Science - Athletic Training
Campbell University
Buies Creek, NC05.2003
Associate of Arts - General Studies
Manatee Community College
Bradenton, FL05.2000
Timeline
Clinical Business Consultant
ModMed
01.2023 - Current
Training Consultant II
ModMed
03.2020 - 12.2022
Bartender/Server
Arthur's Catering and Events
10.2012 - 03.2020
Certified Athletic Trainer
Sport Specific Training and Rehabilitation
06.2010 - 03.2020
Bachelor of Science - Athletic Training
Campbell University
Associate of Arts - General Studies
Manatee Community College