Jessica Mlachnik
Summary
Proven track record in enhancing customer experience and sales at Fabletics, adept in relationship building and retail operations. Leveraged problem-solving to boost store performance, achieving significant customer satisfaction. Excelled in upselling, driving results through effective team training and strategic merchandise displays. Skilled in customer service, ensuring a positive shopping environment.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Fabletics
06.2022 - 03.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Specialist
Peloton Interactive Inc.
09.2020 - 06.2022
- Proactively utilize Salesforce to record and maintain client information and contact to drive your business.
- Consistently met or exceeded sales goal expectation on a monthly and quarterly basis.
- Phone and email outreach to both established and developing clients to communicate: updates, events, and follow-up.
- Assisted or directly serviced our other sales channels (inside sales, customer support, field operations) by providing thoughtful resolution to ensure customer satisfaction.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Personal Trainer
Impact Fitness
01.2019 - 03.2021
- Assessed joint mobility, strength, restrictions, and other natural movements to assign proper workouts/movements.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessment adjustments when needed.
- Implemented nutritional guidance alongside physical training plans, yielding more comprehensive results for clients'' overall wellbeing.
- Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
Personal Trainer/Salesperson
Xperience Fitness of Hales Corners
03.2017 - 01.2019
- Evaluated mobility and strength to determine proper workouts and movements to prescribe.
- Designed and taught HIIT Training classes.
- Tailored workouts and nutrition plans to the clients personal needs and goals.
- Sold Personal Training packages and/or HIIT Training packages to the clients/gym goers.
- Sought out members who were goal driven and who need help from a personal trainer via; phone, email, word of mouth, or through building relationships in person.
Bartender/Waitress
Light Palace Pub & Grill
06.2019 - 12.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Bachelor of Science - Sport Management
St. Ambrose University
Davenport, IA12.2016
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Upselling and Cross Selling
- Relationship Building
Timeline
Assistant Store Manager
Fabletics
06.2022 - 03.2023
Sales Specialist
Peloton Interactive Inc.
09.2020 - 06.2022
Bartender/Waitress
Light Palace Pub & Grill
06.2019 - 12.2022
Personal Trainer
Impact Fitness
01.2019 - 03.2021
Personal Trainer/Salesperson
Xperience Fitness of Hales Corners
03.2017 - 01.2019
Bachelor of Science - Sport Management
St. Ambrose University