JESSICA M. METZGER
Jacksonville,FL
Summary
Dedicated, patient-focused Certified Medical Assistant with 12+ years of extensive experience in health care and skills across many age groups and specialties. Excellent patient interaction, consistently positive and empathetic. Demonstrated effective communication and problem solver, possess a genuine passion for delivering premium, compassionate patient care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Atrium Health
01.2024 - 05.2024
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Assisted various providers at clinic time, there were many different clinics running at the same time, this required for me to be skilled at prioritizing, time management and working in a fast-paced environment.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
Supervisor
Marcus Neuroscience Institute / Baptist Health
02.2022 - 12.2023
- Oversee and maintained operational flow for the whole Institute at Supervisor level
- Observed for any operational improvements to implement and better productivity
- Hiring new employees, goals and competencies, disciplinary actions
- Experience in Compliance with risk management
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining harmonious working environment conducive to productivity.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Lead Medical Assistant
Marcus Neuroscience Institute / Baptist Health
02.2021 - 02.2022
- This included managing 12 Medical Assistant and the flow of 14 Clinics, to run efficiently, productively and smoothly
- Attendance, schedules, training, problem solving, patient care coordination
- Meetings, inventory and supplies ordering and managing, including Botox
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
CMA
Marcus Neuroscience Institute / Baptist Health
02.2016 - 02.2021
- Back office, excellent communication, customer service and patient satisfaction
- Vital signs, preparing patient for examination, assisting with small procedures, maintaining and updating all records.
- Mentored junior staff members on best practices in accounting procedures, fostering collaborative work environment conducive to professional growth.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Office Manager/Medical Assistant
Boca Center for Health
05.2015 - 02.2016
- All Front/Back office responsibilities, maintaining books, budget, compliance and coordinating clinic's schedule.
- Inventory, schedules, patient and provider satisfaction
- Venipuncture, vital signs, help with small procedures, EKG's, orders, labs and prescriptions, answering phones.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
Medical Assistant Certification - Medical Assisting
MTI College
Sacramento, CA01.2009
High School Diploma -
NSRF
Lima, Peru12.1987
Skills
- Wound care/dressings/staple removal
- First Aid and CPR Certified
- EHR/EMR: EPIC, Athena, Greenway
- Phlebotomy/Venipuncture/EKG
- Glucose/Urine/Strep throat testing
- Kronos/Payroll
- Conflict solver/Service recovery
- Exceptional Customer Service/Leadership
- Accountability /Patient-focused care
- Bilingual fluent English/Spanish
Certification
- NCCT CMA Certification, 01/01/15
- Phlebotomy Certification, 01/01/15
- MTI College Medical Assistant Certification, 01/01/09
- Basic Life Support (BLS) - American Heart Association, 12/28/23-12/25
Timeline
Certified Medical Assistant
Atrium Health
01.2024 - 05.2024
Supervisor
Marcus Neuroscience Institute / Baptist Health
02.2022 - 12.2023
Lead Medical Assistant
Marcus Neuroscience Institute / Baptist Health
02.2021 - 02.2022
CMA
Marcus Neuroscience Institute / Baptist Health
02.2016 - 02.2021
Office Manager/Medical Assistant
Boca Center for Health
05.2015 - 02.2016
Medical Assistant Certification - Medical Assisting
MTI College
High School Diploma -
NSRF