Jessica M Milburn-Bafus
Camas,WA
Summary
Driven by a commitment to excellence, I leveraged venipuncture expertise and exceptional patient care at CSL Plasma to enhance patient experiences and maintain high-quality standards. Adept in multitasking and stress management, I consistently contributed to team success and patient satisfaction, demonstrating a proven track record of results and relationship building.
Overview
13
13
years of professional experience
Work History
Phlebotomist/ Receptionists
CSL Plasma
12.2022 - Current
- Enhanced patient experience through compassionate care and communication during blood/plasma draw procedures.
- Labeled transfer tubes and followed exact directions for handling specimens for transport.
- Maintained a high level of accuracy in labeling specimens and ensuring quality is exceed.
- Centrifuged blood samples as outlined in clinical protocols.
Adult Caregiver
WA DSHS
06.2016 - Current
- Adapted care approaches based on individual patient preferences and cultural sensitivities, demonstrating respect for diversity within the caregiving setting.
- Enhanced patient well-being by providing compassionate and attentive care.
- Contributed towards creating a clean and hygienic environment by performing light housekeeping duties like laundry, dishwashing, etc.
- Managed medication schedules for multiple patients, ensuring proper dosages and adherence to prescribed regimens.
- Maintained patient confidentiality while sharing relevant information with authorized parties as needed.
- Developed strong rapport with patients through active listening and empathetic communication techniques, enhancing overall trust in caregiver services provided.
School Custodian
ABM Industries
07.2015 - 10.2018
- Enhanced school cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Kept building spaces premises clean inside and outside.
- Promoted a healthy learning environment by disinfecting classrooms, restrooms, and common areas on a consistent schedule.
Sales Clerk
Walgreens
06.2011 - 07.2014
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
Education
Basic Courses
Collage of Western Idaho
Nampa, IDEducational Leadership And Management
Clark College
Vancouver, WA02.2016
Skills
- Venipuncture
- Patient Care
- Specimen handling
- Quality Control
- Time Management
- Multitasking Abilities
- Organizational Skills
- Team Leader
- Active Listening
- Relationship Building
- Stress Management
Timeline
Phlebotomist/ Receptionists
CSL Plasma
12.2022 - Current
Adult Caregiver
WA DSHS
06.2016 - Current
School Custodian
ABM Industries
07.2015 - 10.2018
Sales Clerk
Walgreens
06.2011 - 07.2014
Basic Courses
Collage of Western Idaho
Educational Leadership And Management
Clark College